Senior Scheduling Coordinator

Senior Scheduling Coordinator

The Senior Scheduling Coordinator reports directly to the Senior Director of Access and plays a central role in the coordination and management of patient operations and scheduling within the Medical Oncology clinic.

Minimum Qualifications:

• High school graduate, GED, or formal education equivalent plus (8) eight years of training and/or experience in business office administration, customer service, or related work of which three years' experience is in patient registration, scheduling, or billing in a healthcare environment OR Bachelor's degree plus (4) four years' experience in patient registration, scheduling, or billing in a healthcare environment.

Preferred Qualifications:

• Experience with administrative support and program coordination
• Epic experience

Special knowledge, abilities and skills:

Both verbal ad written communications

Additional Information:

Job Requirements:

• Initial contact with established patients and inform patient of expectations of scheduled appointments.
• Organize outside records for clinic RN to review.
• Coordinate and schedule complex appointments in Medical Oncology and other clinics as ordered.
• Monitor WQ activity and educate schedulers in regards to scheduling complex appointments in Medical Oncology and the treatment, testing areas.
• Responsible for overseeing the day-to-day activities of the scheduling and scheduling coordination, ensuring efficient workflows, accurate data management, and seamless communication across internal departments.
• Serves as a key liaison for existing patients through appointment scheduling.
• Obtaining and organizing outside medical records, pathology slides, and radiology imaging; verifying insurance coverage; and working with scheduling and to schedule complex appointments into systems such as EPIC.
• Responsible for maintaining the accuracy and security of patient records, ensuring correct scheduling.
• This position also assists in first visit logistics to several other clinics.
• Educates prospective patients and families about the Medical Oncology services and expectations, contributing to a patient-centered experience.
• Works closely with clinical teams, administrative staff, and external institutions to ensure a high standard of care and service delivery for all new Myeloma patients.
• Perform other duties as needed.

Physical Requirements:

Ability to sit or stand for long periods of time.

Salary Information:

Commensurate with education and experience

Required Documents to Apply:

List of three Professional References (name, email, business title), Resume

Optional Documents:

Proof of Veteran Status

Recruitment Contact Information:

Please contact ask recruitment for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site

Please do not send to listed recruitment contact.

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.