Office - Administrative Operations Supervisor

For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused.

We bring together admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey.

Our focus is on people, innovation, and operational intelligence as a means to create special moments with lasting impact. We call it 452 Hospitality, the foundation of how we serve our partners and their communities.

Position Title: Administrative Operations Supervisor

Reports to: Administrative Operations Manager(s)

• Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client.
• Participates in oversight of new employee orientation inclusive of cashier & applicable position training, audits and all concessions, catering, and retail cash procedures in relation to cash management or as delegated by direct report.
• Communicates quickly and effectively with SSA HQ Team, Director of Audits and Controls, Revenue Reporting Manager, and Management team onsite.
• Remains knowledgeable of and supervises in accordance with all applicable local, state and federal laws.
• Maintain a clean, safe and organized work environment.
• Uphold and demonstrate a working knowledge of company policies and procedures.
• Works quickly and efficiently to reconcile any discrepancies or questions regarding reports and/or balances.
• In the absence of Unit Controller and in times of need assists the business in the performance of their duties.
• Provides branch administrative support in the form of answering telephones and word processing.
• Supports onsite Management team in all administrative duties: training programs, progressive documentation, uniform inventory, and unit communication as necessary.
• Responsible for understanding, navigating and communicating all functionality, needs and maintenance related to the P.O.S. and cash flow systems.

• Establishes and maintains a secure and safe cash room. Managing limited access to only approved personnel by General Manager of location. Keeping all personal items outside of cash room/office.
• Assists and ensures all daily cash room duties are performed, including but not limited to: counting of daily receipts, preparing deposits, daily pickup procedures, cash/coin orders, ensuring daily operational cash needs are met, daily/weekly/period reporting in accordance to HQ policies and procedures as well as those of the branch.
• Assists in responsibility for all major reporting including, but not limited to the Gross Sales Report, OFR, Trial Balance Reports, and Sales by Stand.
• Supports unit in being an example for Company & Partner guidelines with regard to Sustainability/Conservation efforts. Displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.
• Supports SSA / Partnership in driving community effort through hiring efforts, engagement activities, and focus on opportunities of giving back.
• Perform other tasks as deemed necessary.

• Developing interpersonal and communication skills, including the ability to articulate to our client, General Manager and HQ personnel.
• Developing leadership skills with an understanding of the importance of team building/development, while fostering partnerships.
• Ability to read, count, and write to accurately complete all documentation and daily paperwork.
• Exceptional problem solving/decision making skills combined with the ability to be organized.
• Demonstrates financial management, organizational and analytical skills.
• Demonstrates the ability to remain flexible in a fast-paced…