Business Operations Specialist

Business Operations Specialist (US - Contract)

Salary/Hourly Rate: $50/hr - $55/hr

Onsite/Remote: This is a hybrid position in Seattle, WA, sitting onsite 2‑3 days per week

At Expedia Group, we are looking for candidates to match the dynamic, collaborative, and inclusive spirit of our company for a 6‑month temporary assignment. We act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small.

We value diversity and voices of all volumes.

The Growth and Operations team is an essential business partner for the Strategic Partnership & Affiliates organization and thrives on cross‑functional collaboration and making impactful contributions! We provide three critical services to the business:
1) Business Operations,
2) Outsourced Affiliate Services, and
3) Growth & Commercial Optimization. These functions work harmoniously to deliver commercial and operational excellence to our customers (internally and externally) and across every aspect of our business.

The Business Operations team efficiently and effectively manage thousands of cases a month and support a vast array of partners to be successful through the EG affiliate program. They achieve this by adopting a break/fix service model, to guarantee that they are responsive to any raised issue, but also ensure they have the means to pre‑emptively identify and resolve incidents and risks for the business.

• Manage a backlog of incoming operations tasks, prioritize tasks, and ensure timely completion
• Ensure delivery of all essential operational items for online partnerships such as coupons, partner onboarding & approvals, transaction queries, and more
• Investigate root cause and impact for technical outages, escalate to engineering teams for resolution, and communicate update and result with stakeholders
• Collaborate with business operation and account management team to maintain and implement global operational processes
• Provide training and support to the team to ensure they are equipped to carry out their roles effectively
• Manage all aspects of partner onboarding, campaign setup and launch
• Participate in projects and initiatives aimed at improving operational performance and enhancing customer satisfaction
• Adapt to business and partnership needs
• Develop and maintain strong relationships with partners, stakeholders, and other teams within the company

• Minimum 3‑6+ years of operation experience with a track record of delivering high‑quality results for a technology company
• SOP experience required
• Experience working with external partners and account managers is a plus
• Advanced knowledge of Excel for data analysis and reporting
• Experience supporting online commission‑based partnerships preferred
• Strong collaborator with a positive attitude and a bias for action, who can work effectively in a team environment
• Problem solver with strong interpersonal skills and the ability to interact with all levels of an organization
• Able to apply both technical knowledge and logic for troubleshooting
• Organized and detail‑oriented with excellent time‑management skills
• Excellent analytical and prioritization skills, with a data‑driven approach to decision‑making
• Quality‑focused mindset with a commitment to delivering outstanding work and exceeding expectations

As a woman‑owned firm, Atrium values diversity. We are an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please contact us to request accommodation.

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

8‑hour shift, Monday to Friday

Ability to commute:
Seattle, WA 98119 (Required)

Ability to relocate:
Seattle, WA 98119 (Required)

Work Location:

Hybrid remote in Seattle, WA 98119