BDC Agent

BDC Agent – Service BDC Representative

Crain Automotive Holdings, LLC is seeking a Service BDC representative to join our team. This role involves handling inbound and outbound calls related to service appointments, scheduling, and customer inquiries. The representative will also assist with customer follow‑up, appointment reminders, and maintaining customer satisfaction. Multiple shifts are available, and we are looking to fill 6–9 positions.

1 Chenal Village Cir, Little Rock, 72223

Base pay range: $14.00 per hour to $18.00 per hour. Actual pay will be based on skills and experience – discussion with recruiter.

• Answer incoming service calls and respond to customer inquiries.
• Schedule service appointments and follow up with customers.
• Provide excellent customer service and maintain high levels of customer satisfaction.
• Utilize CRM system to track customer interactions and appointments.
• Assist with service marketing campaigns and promotions.

• Prior experience in a customer service or call center role preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize in a fast‑paced environment.
• Proficiency in computer systems and CRM software.
• Strong attention to detail and organizational skills.

• Affordable health, dental, and vision insurance.
• Percentage‑matched 401(k) plans.
• Opportunities for promotion within the group.

Entry level

Full‑time

Sales and Business Development

Motor Vehicle Manufacturing

Crain Automotive’s careers page or contact your recruiter.