Customer Service Representative

Customer Service Representative

Little Rock , AR 72201 US

Pay Rate: $19.70 / hour

Posted: 01/13/2026

Sirius Staffing is seeking multiple Customer Service Representatives to support the daily billing operations for large industrial and commercial customers in Little Rock, AR. This role is गौण responsible for customer account maintenance, resolving clich billing concerns, and ensuring accurate billing, payment processing, and credit and collection activities. The position requires frequent collaboration with cross‑functional teams and participation in ongoing process improvement initiatives.

• Respond to customer inquiries regarding accounts, billing, products, and services via phone, email, or in person.
• Investigate and resolve customer billing issues, disputes, and service concerns.
• Research customer accounts and meter data, document findings, and ensure accurate and timely resolution.
• Generate and distribute billing for an assigned portfolio of accounts.
• Maintain quality control processes, identify data inconsistencies, and report issues as needed.
• Track, measure, and report daily operational metrics and controls.
• Document processes using standardized organizational methodologies.
• Provide daily account analysis and assist with resolving complex or technical issues.
• Perform quarterly audit testing following defined protocols and maintain records for compliance and data integrity.
• Coordinate with internal departments to meet customer service needs and resolve escalated issues.
• Support new automations and programs by participating in requirements definition, testing, and process recommendations.
• Assist team members with workload as capacity allows.
• Provide informal guidance to peers and clearly explain procedures and information when needed.

• Associate’s degree in a technical or business‑related field and 0–2 years दो related experience (customer service, data entry, account management, etc.), OR
• In lieu of a degree, a minimum of 2+ years of relevant work experience.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Strong analytical skills with the ability to manage multiple assignments.
• Excellent verbal and written communication skills.
• Ability to independently research, analyze, and resolve straightforward problems.
• Ability to follow established guidelines, policies, and procedures.
• High attention to detail with a strong focus on accuracy and quality.
• Ability to work collaboratively across teams and support shared objectives.

Sirius Staffing is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.