EBanking Call Center Specialist
Job in
Little Rock, Pulaski County, Arkansas, 72208, USA
Listed on 2026-10-19
Listing for:
RemX | The Workforce Experts
Full Time
position Listed on 2026-10-19
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, Bank Customer Service
Job Description & How to Apply Below
Are you passionate about helping customers and delivering exceptional service? We are seeking an experienced eBanking Call Center Specialist to support customers with online and mobile banking services while providing a best-in-class customer experience.
ScheduleCustomer Care Center operating hours:
- Monday - Friday: 7:00 AM - 7:00 PM CST
- Saturday: 7:00 AM - 4:00 PM CST
Candidates must be flexible to work assigned shifts within these hours.
Responsibilities- Handle inbound customer inquiries in a professional and efficient manner.
- Assist customers with online banking, mobile banking, account access, and digital banking services.
- Troubleshoot and resolve customer issues while maintaining a high level of customer satisfaction.
- Accurately document customer interactions and account activity.
- Navigate multiple systems and applications simultaneously to research and resolve concerns.
- Meet established quality, service, and productivity standards.
- Minimum 2 years of experience in a call center, retail, or other high-touch customer service environment OR 1 year of experience in a customer care or retail banking environment.
- Minimum 1 year of computer experience
, including Microsoft Word and Excel. - Strong verbal and written communication skills.
- Excellent problem-solving and multitasking abilities.
- Ability to learn new systems and processes quickly.
- Retail banking and call center experience preferred.
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