Solutions Engineer, Industrial

Founded in Little Rock, Arkansas in 1963 by Jack L. Tyler, P.E., Jack Tyler Engineering, Inc exists to serve its customers by providing engineered technical solutions to customers' problems. Jack Tyler Engineering was founded on core family values, and those same values drive every part of our organization today. Now, 60 years later and in the hands of our 3rd generation of family leadership, we are growing and expanding our services in both task and territory.

Jack Tyler Engineering exists to serve two main purposes:

• We sell and service the equipment that is required to provide clean water to the communities where we live and work. Everyone deserves clean water, and we strive to make sure there is an ample supply. Our equipment collects, treats, and distributes water and wastewater.
• We sell and service the rotating equipment that is required to keep manufacturing plants up and running in Arkansas and surrounding states. When plants close due to unplanned maintenance and downtime, it can cripple an organization and a community.

The specific equipment that we sell and service from our three Arkansas locations includes pumps and pump systems, compressed air systems, valves, actuators, mechanical seals, controls, water treatment equipment, wastewater treatment equipment, and water storage tanks.

We are seeking a talented and results-driven Solutions Engineer for our Northeast Arkansas territory to join our dynamic sales team. As a Solutions Engineer, you will be responsible for bridging the gap between our technical solutions and the needs of our clients. Your primary objective will be to drive revenue growth by providing technical expertise, building strong relationships with customers, and effectively communicating the value of our products and services.

The ideal candidate will possess a solid technical background, excellent interpersonal skills, and a curiosity to learn.

At Jack Tyler Engineering, we value:

• Servanthood – We seek to understand our customer’s needs and we seek to solve their problem.
• Technical Expertise – We strive to be experts on the equipment we sell, and service and we seek to operate with excellence.
• Bring Joy – We seek to create a positive and joyful experience that blesses our team members and customers.
• We Make Things Right – We keep our word, and we never walk away until the job is done correctly.
• Love Wins – Love is a verb, it requires discipline, and we seek to take care of each other and our customers.

Job Duties And Responsibilities

• Understand and demonstrate in-depth knowledge of our products or services, their features, benefits, and technical specifications.
• Collaborate with the sales team to identify potential customers, understand their requirements, and develop tailored solutions to meet their needs.
• Conduct product presentations, demonstrations, and technical discussions with customers to showcase the value proposition and address any technical concerns.
• Assess customer needs and provide consultative guidance, offering technical recommendations and solutions that align with their business objectives.
• Prepare and deliver technical proposals, quotations, and product specifications to customers, ensuring accuracy and completeness.
• Collaborate with internal teams such as product development, engineering, and marketing to relay customer feedback, drive product enhancements, and support marketing initiatives.
• Stay updated on industry trends, competitive landscape, and emerging technologies to effectively position our products or services in the market.
• Identify opportunities for upselling and cross-selling to existing customers, and actively participate in contract negotiations to secure new sales.
• Provide technical support and training to customers during the pre-sales and post-sales stages to ensure a smooth implementation and customer satisfaction.
• Maintain accurate records of sales activities, customer interactions, and progress in CRM systems.

Skills And Qualifications

• Bachelor’s degree in Engineering, Computer Science, or a related technical field. A combination of education and relevant work experience may be considered.
• Proven experience in a technical sales, or customer-facing role, preferably within the general industry.
• Strong technical aptitude and ability to quickly understand and articulate complex technical concepts.
• Excellent interpersonal, communication, and presentation skills, with the ability to effectively engage and influence both technical and non-technical stakeholders.
• Demonstrated ability to build and nurture relationships with customers, understanding their needs and fostering long-term partnerships.
• Proficient in using CRM software to manage sales pipelines, track customer interactions, and generate reports.
• Self-motivated, goal-oriented, and able to work independently or as part of a team in a fast-paced and dynamic environment.
• Willingness to travel as required to meet with customers and attend industry events.
• Strong problem-solving and analytical skills, with a…