Automotive Customer Service Advisor

Automotive Customer Service Advisor

Join to apply for the Automotive Customer Service Advisor role at Pep Boys.

Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow‑up, and follow‑through at the service desk, on the sales floor, and at the register.

• First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that keep the customer's car running at peak efficiency; adheres to Company Customer Care standards to meet expectations.
• Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge.
• Assist in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering under management direction.
• Follow all policies and procedures related to cash, credit, check, refund and return policies; collaborate with management to respond to service issues, complaints, and business opportunities.
• Participate in routine express automotive services, including tire mounting, balancing, rotations, and repairs; oil changes, fluid top‑offs, lubrications, filter and bulb replacements; battery installation, starting and charging system testing; cosmetic services and thorough vehicle inspection.
• Implement and execute safety procedures, ensuring wheel torque and oil/fluid services are performed per standard operating procedures.
• Partner with management to maintain a safe and healthy work environment in compliance with all laws and company policies.
• Communicate effectively with associates, management, and customers; interpret and apply information appropriately.
• Act as a secondary key carrier responsible for opening and closing duties, as assigned.
• Maintain an organized and neat shop.
• Adhere to all company policies, procedures, safety and environmental rules.
• Perform other duties as assigned.

• High school diploma or equivalent required.
• Valid driver’s license.
• One year of related experience in an automotive service environment.
• One year of sales experience preferred.
• Basic knowledge of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions; ability to apply formulas to calculate commissions and discounts.
• Strong verbal communication skills.
• Strong customer service skills.
• Ability to work days, nights, weekends, and holidays.

• Frequent lifting, carrying, and placing merchandise and supplies up to 50 pounds without assistance.
• Frequent standing and walking for long periods.
• Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
• Climbing ladders to retrieve and stock merchandise.
• Effective communication in person, by telephone, or through telecommunications equipment.
• Use of computer to enter and locate information.
• Presentation of information to small and large groups.
• Visual verification of small print information.
• Safe operation of a motor vehicle.

• Medical, dental, and vision benefits.
• Life insurance.
• Short‑Term Disability.
• Supplemental benefits.
• 401(k) with company match.
• PTO and holiday pay.
• On‑demand pay partner (Daily Pay).
• Reduced benefits available for part‑time team members.

• $12.00–$18.00 per hour based on experience.
• Sales commission.
• Flat rate on labor hours produced.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.