Program Eligibility Supervisor​/Expert

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position number:  county: pulaski; arkansas; ashley; baxter; benton; boone; bradley; calhoun; carroll; chicot; clark; clay; cleburne; cleveland; columbia; conway; craighead; crawford; crittenden; cross; dallas; desha; drew; faulkner; franklin; fulton; garland; grant; greene; hempstead; hot spring; howard; independence; izard; jackson; jefferson; johnson; lafayette; lawrence; lee; lincoln; little river; logan; lonoke; madison; marion; miller; mississippi; monroe; montgomery; nevada; newton; ouachita; perry; phillips; pike;

poinsett; polk; pope; prairie; randolph; saline; scott; searcy; sebastian; sevier; sharp; st francis; statewide; stone; union; van buren; washington; white; woodruff; yell posting end date: october 21, 2026

the snap program eligibility supervisor/expert works under administrative direction and is responsible for developing, coordinating, and monitoring the snap policy unit throughout the state of arkansas. This position is governed by state and federal laws and agency policy.

• excel
• power point
• word
• exceptional written and verbal communication skills
• strong time management and organizational skills
• advanced understanding of snap polices, guidelines, and eligibility requirements
• technical proficiency in aries
• some travel required

the department of human services is a place for people passionate about serving others and changing lives for the better. We care for arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working s, working for the state has great perks, including a pension, maternity leave, paid state holidays, and much more.

At dhs, we take care of our employees so you can help care for others.

job series: program eligibility – career path

classification: program eligibility supervisor/expert

class code: ppe
04p

pay grade: sgs
07

salary range: $57,351 - $84,879

the program eligibility supervisor/expert is responsible for overseeing the daily operations of program eligibility staff, ensuring accurate and efficient eligibility determinations for state-administered assistance programs, and for reviewing, verifying, and determining applicant eligibility for state-administered programs. This position provides leadership, guidance, and support to a team responsible for processing applications, reviewing eligibility cases, and delivering high-quality customer service to arkansas residents.

the assignment of supervisory duties is determined by the hiring agency's operational needs. Non-supervisory roles will serve as senior technical experts.supervise, train, and support a team of eligibility specialists, caseworkers, or analysts.ensure compliance with state and federal regulations, policies, and procedures related to program eligibility.develop and implement strategies to improve team efficiency, accuracy, and productivity.oversee the review and processing of program applications and eligibility determinations.ensure

accurate and timely case decisions based on program policies and applicant qualifications.monitor case documentation, reporting, and record-keeping for accuracy and compliance.conduct quality assurance reviews and audits to identify and correct errors.address complex eligibility issues and elevate cases requiring higher-level review.resolve customer complaints and inquiries in a professional and timely manner.analyze trends in program applications, eligibility approvals, and error rates to improve operations.prepare

reports on program performance, caseload statistics, and compliance findings.

strong understanding of eligibility determination processes, regulations, and case management.ability to analyze complex cases, apply policies, and make informed decisions.proficiency in data entry, reporting systems, and case management software.skilled in analyzing issues, identifying solutions, and making sound judgments.excellent verbal and written communication skills for interacting with staff, applicants, and agency officials.ability to prioritize multiple tasks, meet deadlines, and manage caseloads effectively.

at least three years of experience in eligibility determination, case management, social service…