Patient Account Specialist

Patient Account Specialist

Little Rock, AR

The Patient Account Specialist is responsible for evaluating accounts to determine collection potential, contacting patients to collect balances, and applying self-pay rates when appropriate. This role manages submission of accounts to collection agencies, handles bankruptcy paperwork and information requests, and assists patients with repayment terms and plans. The Specialist will be responsible for explaining insurance benefits, negotiating overdue balances to recover payments, and resolve account issues while providing clear, empathetic communication.

• Analyze accounts for probability for collections.
• Contact patients regarding balances.
• Reprices services to self-pay rates.
• Submits accounts to collection agencies.
• Handles paperwork related to bankruptcy and requests for information related to the collection activity.
• Collect payments from patients for processing.
• Resolve any issues relating to the patient account.
• Answer any questions patients may have about their account.
• Assist patients with terms for repayment structures.
• Negotiate any overdue balance to recover payment from patients.
• Generate bills for patients including payment plan options.
• Explain insurance benefits to patients.
• Other duties as assigned.

• GED or High School Diploma. Two years’ experience in medical billing and collections.
• Proficient in computer software and technology.
• Good with Microsoft Office applications.
• Exceptional verbal and written communication skills.
• Strong understanding of calculations and medical terminology.
• Proven analytical and problem-solving skills.
• Proficient in time management and organizational skills.