Patient Access Specialist

Patient Access Specialist

Join to apply for the Patient Access Specialist role at UAMS - University of Arkansas for Medical Sciences
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Closing Date: 01/19/2026

Job Type: Regular

Work Shift:

Shift Vary (United States of America)

Sponsorship Available:
No

Institution Name:
University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

• Health:
  Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement:
  Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

The Patient Access Specialist plays a critical frontline role in supporting organizational excellence in patient experience, operational efficiency, and revenue cycle performance. This position is primarily responsible for executing high-volume, detail-oriented pre-service activities to ensure all scheduled appointments are accurately prepared within the electronic health record (EHR) and aligned with payer and provider requirements.

In addition to pre-service verification, this role supports business continuity by providing desk coverage. The role also includes resolving access-related billing work queue items and validating government payor requirements, directly contributing to clean claim submission and reduced denial rates.

By ensuring a seamless and compliant front-end process, this position serves as a vital link between patients, providers, and administrative operations, helping to safeguard financial performance, enhance access to care, and uphold institutional standards of service delivery.

• Analyze and reconcile the Daily Appointment Report (DAR) daily to ensure all scheduled appointments are accurately reflected in the electronic health record (EHR). This includes verifying appointment types, provider assignments, time slots, and location details, as well as confirming that all necessary pre-visit activities are completed.
• Pre-service activities include, but are not limited to, insurance verification, referral authorization, documentation upload, and pre-registration, which are completed in advance.
• Serve as the subject-matter-expert on Government Payors.
• Provides validation of pre-appointment requirements for government payors, to ensure seamless patient access, reduce claim denials, and support revenue cycle integrity. These duties include, but are not limited to, accurate referrals, primary care provider (PCP) assignments, and established care.
• Resolve patient access-related items within billing work queues, including registration inaccuracies, insurance verification issues, and demographic corrections, to facilitate clean claim submission and support efficient revenue cycle operations.
• Provide operational support by ensuring desk coverage as needed. Serves as a subject-matter expert.
• Other duties as assigned.
• This position will float to various clinics, including Jones Eye Institute, Cardiovascular, Internal Medicine, Primary Care, Specialty Clinics and Cancer Institute. Final clinic assignment will be determined by the department manager based on operational needs and position availability.

• High School/GED plus 4 years of experience in customer service, call center, business office administration, registration, billing, insurance, or scheduling OR Associate degree plus 2 years of experience in customer service, call center, business office administration, registration, billing, or scheduling.

• Bachelor’s Degree
• Three (3) years of experience in patient registration, scheduling, or billing in a healthcare environment.
• CHAA certification

Commensurate with education and experience

List of three Professional References (name, email, business title), Resume

Proof of Veteran Status

Pre-employment Screening Requirements:
This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education…