Patient Service Rep - Little Rock Diagnostic Clinic

Patient Services Rep.:

This position delivers excellent customer service by communicating with patients over the phone and in person to provide necessary information to schedule patient appointments within times allocated by clinic physicians.

• Provides initial contact for LRDC patients.
• Greets patients as they arrive and directs them to their respective physicians or to designated departments for specific testing.
• Receives phone calls from patients, hospitals, and physicians to schedule and coordinate appointments.
• Prepares patient appointment cards and instructions for future appointments and future testing.
• Directs patients to the business office, as needed, for financial arrangements including co-pays, referrals, etc.
• Mails new patient information and medical histories for completion by patients.
• Obtains signatures for medical releases.