Operator​/Scheduler

Mon-Fri 8:30am-5pm. Pay is $17 + for experience.

Answer ~100 calls per day. Write messages to clinic staff in EPIC regarding patient call backs, confirming appointments, giving directions, etc. Starting pay $17, more for experience.

• Answer nurse phone calls/write chart notes (calls cannot go to voicemail). Nurse calls are a priority and must be backed up when leaving desk, coordinate with team.
• Daily operations include pages, sorting mail, searching through obituaries for patients, scanning in insurance, referrals, calling Televox, handling returned mail, and patient questionnaires.
• Backup appointment secretary as needed.
• Misc. Responsible for turning night service and answering machine on and off (phone operators). Calling medical exchange as needed (when appointment secretary is not here).

• Coordination must be maintained between team members for breaks and lunches to have patient and nurse calls answered at all times.
• Days with large number of patients lunch can be coordinated with floater.
• Two employees need to remain in communication area at all times.
• No food within view of the patients.