Front Desk Agent

Front Desk Agent – MCR Hotels – Little Rock Metropolitan Area –
Full‑time –
Entry level

Front Desk Agent at Homewood Suites Little Rock provides a friendly arrival and departure experience while addressing all guest needs in a timely, efficient and hospitable manner.

• Guest Relations: greet guests happily upon arrival and throughout their stay with a smile.
• Name Use: use the guests’ names whenever possible.
• Guest Satisfaction: all team members work together to contribute to great guest satisfaction scores.
• Recovery: handle challenging guest situations with hospitality and a sense of urgency.
• Hotel Knowledge: strong knowledge of all features of the hotel facility and amenities.
• Events: awareness and support for all groups and events at the hotel.
• Technology: understanding of relevant technology for each role.
• Phone Etiquette: answer all incoming calls with friendly service using the approved greeting.
• Spotless Cleanliness.
• Sparkling Clean Work spaces: all areas, both front and back of the house, should be kept clean and well‑organized.
• Pitching In: clean‑up is a team effort; pitch in to clean guest rooms and public spaces as needed.
• Hospitality While Cleaning: greet every guest happily with a smile, by name if possible, while cleaning.
• Product Consistency & Quality: complete checklists accurately at the designated times.
• Shift Handover Reports: handover reports must be accurate and on time.
• Flawless Uniform: wear a clean, approved uniform, be well‑groomed and have a nametag.
• Communication: clear, honest, professional communication between team members.
• Can‑Do Attitude: willing to stretch beyond the traditional role to meet business and guest needs.
• Collaboration:
  
  all team members at all levels must commit to creating a welcoming environment.
• Check‑in/Out Efficiency: all guests checked‑in/out in a timely manner.
• Rate
  
  Schedule:
  
  up‑to‑date understanding of room rates and promotions.
• Incoming Mail: receive and note all incoming mail as required per the daily shift checklist.

• Experience in hospitality, service, consumer‑facing franchise or related field (preferred).
• Can‑Do Attitude: positive attitude and willingness to learn.
• Ability to Follow Guidelines: understand and follow established guidelines and procedures.
• Handle Pace and Pressure: work well in stressful, high‑pressure situations.
• Listening, Conflict Resolution: effective at listening to, understanding, clarifying, and resolving concerns raised by co‑workers and guests.
• Communication
  
  Skills:
  
  convey information and ideas clearly.
• Hospitality and Guest Service: desire to serve all guests.
• Age Requirement: 18 years of age or older.
• Schedule and Travel: willing to work a varied schedule that may include evenings, nights, weekends, and holidays.
• Clock‑in/Clock‑out: arrive on time for every shift and clock out at the scheduled shift ending time; never work while off the clock.
• Breaks: clock in/out for breaks at the designated time on your schedule.
• Call Outs: provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.

• Stand or remain in a stationary position for long periods of time (3‑4 hours at a time).
• Type on and operate computers and other office machinery or devices; 10‑key operation and data entry; dial a telephone; manually manipulate objects, handles, tools, and/or controls.
• Bend, stoop, crouch, lift and transport supplies up to 25 pounds throughout the hotel and move throughout the hotel and the rooms.
• Inspect and visually observe details at close range (within a few feet) and from long range.
• Occasionally required to lift packages or general office equipment.

MCR Hotels is a leading hotel owner‑operator with a portfolio of premium‑branded hotels and a strong presence in the United States.

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral bonuses
• Career advancement & upward mobility
• Health, Dental, Vision Insurance (available after 30 days of employment for full‑time team members)