Desktop Support Manager

Arete Technologies, Inc. offers innovative consulting and outsourcing services to bridge the gap between requirements and outputs of various companies worldwide. We provide global deliverables with a focus on paramount services and cost-saving solutions to clients.

We understand business requirements in the present corporate scenario and aspire to provide world-class services, enabling organizations to grow while maintaining work-life balance. Our team has over 30 years of experience in IT consulting and staffing, operating on a 24/7 model to provide affordable professionals with satisfaction assurance for both consultants and clients.

The Technical Lead/Project Manager will provide hands-on end-user desktop/laptop/peripheral device support and overall project management.

Description:

Additional qualifications include:

• Working knowledge of PC imaging
• Operational knowledge of Windows 7/8/8.1/10 operating systems
• Active Directory
• Experienced in Microsoft Office Suite
• File and print management
• Cisco Switch setup and troubleshooting
• Remote Access Management (Log Me In )
• Wireless communications (including wireless device provisioning and data restore)
• PC application support

General Responsibilities:
As Program Manager:

• Manages, coordinates, and establishes priorities for the complete life-cycle of projects, including planning, design, programming, testing, and implementation of business solutions.
• Drives the entire effort from start to finish, ensuring the program is completed on schedule and meets business, technical, and quality requirements.
• Tests, maintains, and monitors computer programs and systems, including coordinating installation and linking computer systems to increase compatibility and share information.
• Expands or modifies systems to serve new purposes or improve workflow and determines computer software or hardware needed to set up or alter the system.

As Technical Lead:

• Meets with customers to compile, identify, and determine job specifications for new processes, updates, and modifications to existing programs and systems.
• Installs, configures, troubleshoots, and maintains PC hardware and desktop software.
• Provides expert-level escalation and technical leadership, supporting and maintaining customer software and systems, including servers, workstations, and software.
• Supports Microsoft operating systems, especially Windows 7/8/8.1/10, and Windows Server 2008, 2012.
• Manages user, group, and computer creation within a Microsoft Active Directory environment and provides support on maintaining and configuring Microsoft Active Directory Group Policies.
• Performs system maintenance activities and learns to assist in managing Cloud Computing Environment (Office 365).
• Assists users with setting up and operating workplace mobile devices.

Position Summary

The Technical Lead/Program Manager will provide program, manager, and end-user support, managing and coordinating projects, including planning, design, programming, testing, and implementation of business solutions. The position will also provide end-users with assistance in solving computer-related problems.