Assistant It Manager

Base pay range

$70,000.00/yr - $80,000.00/yr

Our client, one of the largest welded line pipe manufacturers in North America, is looking for an Assistant IT Manager to be part of a dynamic and fast‑paced environment, supporting mission‑critical systems that enable world‑class manufacturing and operational excellence.

• IT Operations & Networking
  • Manage, monitor, and troubleshoot the company’s IT systems, servers, and systems to ensure high availability and performance.
  • Maintain LAN/WAN infrastructure, firewalls, VPNs, switches, and routers.
  • Ensure proper data backup, recovery, and cybersecurity measures are in place.
  • Supervise and mentor a small help desk team, ensuring timely resolution of user issues and support tickets.
  • Develop standard operating procedures (SOPs) for common IT issues and train the team accordingly.
  • Escalate complex issues and coordinate resolution with vendors or higher‑level IT support.
• SAP & Business Applications
  • Provide first‑line support for SAP users, coordinating with SAP consultants for issue resolution.
  • Assist in user access management, reporting, and troubleshooting within SAP modules.
  • Support integration of IT systems with SAP for smoother business operations.
• Management
  • Assist in planning and execution of IT services such as system upgrades, enhancements, cybersecurity initiatives, and SAP rollouts.
  • Coordinate cross‑functional teams, track milestones, and ensure timely completion.
  • Prepare documentation and provide regular updates to the IT Manager and leadership team.
• Compliance & Documentation
  • Ensure IT policies, data security, and compliance standards are implemented and maintained.
  • Maintain updated documentation of IT assets, processes, and diagrams.
  • Support audits by providing necessary IT‑related information and reports.

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• 5–7 years of professional IT experience, with at least 2 years in a supervisory or lead role.
• Strong knowledge of IT networking (LAN/WAN, firewalls, VPN, Cisco/HP switches, etc.).
• Familiarity with SAP (user support, troubleshooting, and integration).
• Experience with IT management methodologies (Agile, Waterfall, etc.).
• Knowledge of IT security standards and compliance practices.
• Leadership and team management skills with a collaborative approach.
• Strong problem‑solving and troubleshooting abilities.
• Ability to manage multiple tasks and priorities simultaneously.
• Excellent communication and interpersonal skills.
• High integrity, attention to detail, and a proactive attitude.

Mid‑Senior level

Full‑time

Information Technology

Manufacturing