Business Analyst

• The Business Analyst is responsible for identifying and detailing opportunities for improvement with internal processes, training, and the quality of service.
• The Business Analyst is required to be an expert user in AOC applications provided to the courts and to have a high level of understanding of relevant court business processes.
• The Business Analyst is responsible for providing direction and analysis on issues that require escalation.
• The Functional Architect reports to a Business Analyst.

Job duties:

• Produce accurate and complete business process documentation and workflows to use in system configuration, data conversion, training materials, and application support
• Analyze impacts to software applications throughout all phases of projects
• Work with application developers to translate high-level business requirements into functional and technical specifications
• Propose changes to validation tables, code tables, and rule tables
• Maintain system expertise by participating in testing of training materials, software patches, upgrades, configuration, and data conversion results
• Analyze the impact of data conversion designs and document process changes that result from data conversions
• Create specification requirements for documents and reports and update change tracking documentation
• Develop documents and documentation for court use
• Conduct application training sessions and provide support to end users, both in-person and remote
• Provide business process information to the training personnel for development of training materials
• Review training issue logs for impacts to business processes, configuration, security settings, and on-site support
• Maintain and troubleshoot training equipment, such as computers, projectors, and other audiovisual devices
• Be familiar with agency policy and procedures
• Extensive in-state travel with overnight stays to Arkansas courts is required (approximately 75%)
• Ability to accurately enter information into a computer, accessing information from a computer, and verifying information on a screen.
• Duties involve utilizing automated equipment
• Other duties as assigned

Educational

Qualifications:

• The formal education of a bachelor’s degree is required. A bachelor’s degree in Business Administration and a Master of Business Administration or equivalent are preferred.

Experience

Required:

• Three years of experience in conducting business analysis is preferred.
• Knowledge of Arkansas court processes and understanding the use of technology in court software is highly desirable.
• The Business Analyst will have regular contact with elected court officials and court staff, department staff, other state agency/institutions personnel.
• As a representative of the AOC, the Functional Architect is expected to maintain a high degree of integrity, decorum, and respect for court personnel at all times.

Knowledge, Skills, Abilities

• Knowledge of Arkansas court business processes and procedures
• Knowledge of project management and process improvement methodologies
• Excellent oral and written communication skills, including the ability to communicate effectively with court and non-court, legal and non-legal, technical and non-technical personnel
• Exceptional analytical and creative problem solving skills
• Strong computer skills with proficiencies in Microsoft Office, Visio, and Outlook
• Ability to accurately chart existing business processes, provide thorough analysis, and recommend improvements
• Ability to add and modify system codes to satisfy functional requirements
• Ability to analyze and evaluate comparative data, graphically represent workflows, and present in front of large groups
• Ability to provide classroom training on the use of the applications and provide application support to court end users
• Ability to identify gaps and define functional requirements for system usage and reporting of data out of the systems
• Ability to effectively multitask, well under pressure, and meet deadlines
• Ability to travel in state, often with overnight stays, sometimes on short notice

• Business Analysis
• Business Process Documentation
• End User Training
• Multiple Concurrent Projects
• Develop Training Material
• Proficiency with Microsoft Office, Visio, and Outlook
• Superior Presentation Skills

All your information will be kept confidential according to EEO guidelines.