IT Technician

Crain Automotive is seeking a knowledgeable and proactive IT Technician to provide technical support to dealership staff, manage and maintain hardware/ software systems, and ensure network reliability across multiple departments. The ideal candidate will be a problem-solver with a strong understanding of dealership software platforms, general IT infrastructure, and excellent customer service skills.

Skills:

• Provide onsite and remote support for desktop, printer, phone and dealership-specific hardware
• Maintain user accounts, permissions, and systems access
• Troubleshoot and resolve technical issues related to software, networking, and hardware
• Document and track all support requests and solutions in the ticketing system
• Assist with DMS (Dealer Management System) and CRM software support
• Maintain IT department documentation accurately and in a readily accessible form
• Assist with equipment upgrades, inventory, and audits
• Install and configure workstations, applications and dealership peripherals
• Perform other duties as assigned by supervisor

Qualifications:

• 1-3 years of IT support experience; automotive or dealership IT experience a strong plus
• Familiarity with dealership software systems (Reynolds & Reynolds, CDK, Dealer track, etc.) preferred
• Strong understanding of Windows OS, networking, and remote support tools
• Ability to diagnose and resolve hardware and software issues efficiently
• Excellent communication and interpersonal skills
• Mus be self-motivated, organized, and able to work independently
• Competitive pay
• Affordable health, dental and vision insurance
• 401(k) with company match
• Opportunities for advancement and professional development

The Crain Automotive Team is Arkansas' largest family owned and operated dealer group. We provide Arkansas with the best shopping experience for new & used vehicles and provide certified auto repair, service and maintenance for all makes and models, as well as a collision center for body repairs. We have locations across Northwestern and Central Arkansas and are constantly growing.

We do this by hiring the best and offering the most competitive pay plans, full benefits, 401K and life insurance. So, if you are passionate about providing great customer service and this sounds like the place for you, we would love to hear from you! #J-18808-Ljbffr