Dedicated Support Engineer

Live Ramp is the data collaboration platform of choice for the world’s most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, Live Ramp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust. Live Ramp offers complete flexibility to collaborate wherever data lives to support the widest range of data collaboration use cases—within organizations, between brands, and across its premier global network of top-quality partners.

Hundreds of global innovators, from iconic consumer brands and tech giants to banks, retailers, and healthcare leaders turn to Live Ramp to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing the value of their first‑party data while staying on the forefront of rapidly evolving compliance and privacy requirements.

Do you love working with incredibly smart people who inspire you to be better and work harder every day? Do you love solving problems and crossing items off your to‑do list? Do you want to contribute to a rapidly growing team? Consider joining us. Our Dedicated Support Engineer team is scaling and we’re looking to add a Dedicated Support Engineer to the team.

This is a hybrid, 2 days a week in‑office position in San Francisco, New York City, Seattle or Little Rock.

• Become a member of our Dedicated Support Engineer team, and work to solve technical challenges as they arise while also leveraging your soft skills to thrill your clients.
• Manage a ticket queue to provide technical guidance and troubleshooting to enable customer satisfaction and company growth.
• Work in tandem with Live Ramp’s Technical Services team while providing technical support to many of the world's well‑known brands, advertisers, agencies, financial institutions, and data providers.
• Be a pioneering member of a newly established team with a metrics‑driven, people‑centric culture.
• Adapt and thrive on a constantly evolving team.
• Analyze and seize opportunities to continuously improve customer outcomes using KPIs, case data, qualitative reviews of cases, & feedback.
• Implement and configure workflows to streamline setup for new clients and improve efficiency for existing ones.

Your team will:

Dedicated Support Engineers deliver seamless technical support and troubleshooting services to a set list of Live Ramp customers, delighting those customers and managing stakeholders all while making it seem easy.

• 2‑5 years of experience in advertising technology, marketing services or software technology in a customer support or delivery services role
• History of resolving customer issues quickly, with sustainable solutions, while delighting all stakeholders.
• Track record of successfully facilitating processes that result in experience improvements for internal and external stakeholders.
• Demonstrated success in prioritizing work with little oversight.
• Open‑minded, collaborative, dependable, and poised when working through customer or internal challenges.
• Resourcefulness. We don't have all the answers, but you'll need to find them.
• Great communication skills with external customers and internal stakeholders.
• The ability to work and succeed in ambiguous situations with little direction.
• The ability to respond promptly and follow through on projects to completion.
• Willingness to work in a standard 9am‑5pm window, but will allow some flexibility (e.g. 10am‑6pm or 10:30am - 6:30pm), as well as potential on‑call or weekend coverage.
• Strategic and forward‑thinking, proven ability to plan ahead.
• Type S(tartup) personality: smart, ethical, friendly, cross‑functional, hardworking and proactive.
• This is a hybrid, 2 days a week in‑office position in San Francisco, New York City, Seattle or Little Rock.

• Familiarity with SQL querying. Ability to execute and understand existing queries, and to make adjustments as needed.

The approximate annual base compensation range is $95,000 to $125,000. The actual offer, reflecting the total compensation package and benefits, will be determined by a…