Associate, Prime Operations

Team/ Role Paragraph

Liquifi is Coinbase’s token management platform powering end-to-end token launches, distributions, vesting schedules, and compliance for crypto-native teams, protocol foundations, and token issuers. We work hand-in-hand with our Coinbase Prime custody and trading platforms to provide the most secure, compliant, and efficient way to manage the token lifecycle.

The Liquifi Operations team is the execution engine that makes these launches possible, ensuring stakeholders get their tokens on time, in compliance, and without error.

As an Operations Associate, you will be a critical link between our customers and our platform’s core functions. You’ll serve as the primary operational point of contact for our clients, handling everything from initial onboarding to troubleshooting complex issues. While you’ll manage incoming requests from account administrators (B2B) and token recipients (B2C), your role goes beyond traditional support. You will conduct in-depth investigations into on-chain and platform-level issues, partnering directly with our Engineering and Product teams to diagnose root causes and drive permanent solutions.

Through this work, you’ll become a trusted subject matter expert on token distributions and custody workflows, helping to streamline operational processes and build a best-in-class client experience. This is a highly cross‑functional role requiring precision, ownership, and a deep curiosity for both on-chain and custodial workflows.

• Serve as the first point of contact for clients on all operational issues, providing responsive Tier 1 support and owning the full lifecycle of an issue from initial triage through to resolution.
• Partner directly with Engineering to troubleshoot and resolve complex on‑chain and platform‑level issues, providing clear, concise analysis to accelerate resolution.
• Assist in the execution of core token events, including vesting releases and distributions, ensuring accuracy and timeliness.
• Lead the operational onboarding for new clients, ensuring a seamless setup and providing expert guidance on platform workflows.
• Proactively identify opportunities for process improvement, converting recurring support requests into scalable, self‑serve documentation and improved operational runbooks.

• 3+ years of relevant experience in a high‑stakes operational, technical support, or client‑facing role within crypto, fintech, or capital markets.
• A systems‑level thinker:
  You don’t just resolve the issue at hand; you instinctively look for root causes, patterns, and opportunities to build more scalable, efficient processes for the future.
• Strong foundational understanding of blockchain transactions, wallets (custodial and non‑custodial), and key Web3 concepts.
• Proven ability to execute with precision and a high degree of ownership, especially under tight timelines.
• Proficiency with support/CRM tooling (e.g., Zendesk, Salesforce Service Cloud).
• Demonstrated experience protecting user privacy and handling confidential information.
• Excellent de‑escalation skills and the ability to build trust with frustrated users.
• Precise and efficient written and verbal communication, capable of translating technical findings to both client and engineering audiences.
• Cognitive tenacity when dealing with uncertainty and a natural curiosity for solving complex problems.
• Bias for action, a natural sense of urgency, and the capacity to adhere to SLAs.
• Experience creating support playbooks or standard operating procedures (SOPs).

• Experience using/training AI chatbots for support teams
• Experience with Coinbase Prime or similar institutional custody platforms.
• Experience in a compliant/regulated work environment.
• B2B onboarding/implementation experience.
• Understanding of tokenomics, token vesting schedules, or smart contract‑based distributions.
• Data analysis skills (SQL is a plus).
• In‑depth knowledge of blockchain ecosystems beyond Ethereum.

Job #: P72785

US, remote‑first (listing may say NY, anywhere in US is suitable)

Depending on your work location, the target annual salary for this position can range as…