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User Support Analyst — IT Help Desk Specialist

Job in Little Rock, Pulaski County, Arkansas, 72208, USA
Listing for: State of Arkansas
Full Time position
Listed on 2026-01-14
Job specializations:
  • IT/Tech
    HelpDesk/Support, Technical Support, IT Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A government entity in Arkansas is seeking a User Support Analyst to provide technical assistance to users, troubleshoot issues, and deliver excellent customer service. The analyst will support users in accessing technology and resolve complex problems. Qualifications include a high school diploma, preferably an associate’s degree in IT, with at least one year of technical support experience. The role requires knowledge of Microsoft systems, customer service skills, and the ability to document issues accurately.
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