Service Management Analyst II/Sr
Listed on 2026-10-05
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IT/Tech
IT Business Analyst
- Posted on October 2, 2026
- Corporate HQ
201 Worthen Dr
Little Rock, AR 72223, USA - Hybrid
- Travel Required :
Yes - Information Technology
- Full-Time
- Requisition #: SRSER
002462
SPP is about more than power. We’re about the power of relationships. Our employees have the opportunity to work together to ensure electricity is delivered reliably and affordably to the millions of people living in our service territory. We have been voted one of Arkansas’ Best Places to work by Arkansas Business and we are looking for a member of our team who is passionate about our mission to keep the lights on!
We have a core ideology here at SPP that we stand by:
Do the right thing, for the right reason, in the right way.
We believe in supporting our employees through a fantastic benefits package:
- Competitive and transparent pay with bonus opportunities
- Excellent insurance package including three great medical plans to choose from, employer-paid short-term disability, long-term disability, and life insurance
- Relocation bonus (if applicable)
- Hybrid working environment for positions that are eligible
- Fantastic contributions to your retirement through a 401(k) savings plan with employer-match benefits and a pension (defined benefit plan) fully funded by SPP
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* PLEASE NOTE:
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** SPP is not able to sponsor employment visas or student-work authorizations (STEM OPT) for this position. Please ensure you are eligible to work in the U.S. without sponsorship prior to applying.*
* COMPENSATION INFORMATION The salary range(s) represents our good faith estimate for the role at this time. While we strive to provide competitive and transparent compensation, there may be circumstances where an offer is above or outside of the listed range. We are open to discussing salary expectations with qualified candidates considering factors such as the candidate's qualifications, skills, competencies, experience and geographic location will all be considered during the hiring process.
Service Mgmt Analyst II Salary range: $70,320 – $87,895 Sr. Service Mgmt Analyst Salary range: $77,900 – $99,325 Overview
The Service Management Analyst is responsible for process management, development, and implementation of advanced IT Service Management processes and the continued measurement and evaluation of those processes. The role supports the development, management, and administration of ITSM processes, including Incident, Change, Problem, Configuration, Asset, and Request Management, as applicable. The Service Management Analyst facilitates communication between the IT department and its customers to define and maintain processes and business relationships as needed and requires extensive contact and work with employees at all levels of the organization.
The position is expected to exercise good judgment in developing and implementing best practices, prioritizing assignments, and resolving issues. At the Service Management Analyst II level, the role assists with the development, management, and administration of ITSM processes. At the Senior level, the role ensures IT business practices are designed for high quality and that continuous improvement is pursued based on measurement and analysis methods and techniques, while working with minimal supervision.
Responsibilities — Service Management Analyst II
- Assist in developing and maintaining IT Service Management Processes based on continuous improvement and process quality concepts and methods.
- Assist in managing compliance and audit related requests for IT Service Management processes.
- Change and Configuration Management Processes
- Monitor the controlled technology environments for SPP business systems to ensure Change Management processes are followed.
- Assist in determining the…
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