Service Team Lead
Listed on 2026-10-12
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IT/Tech
IT Project Manager, IT Consultant, Cloud Computing: Infrastructure & Operations, Systems Analyst
Cognizant is seeking a Service Now Technical Lead for a full- time remote opportunity. Candidate needs to be located in the US.
The Service Now Team Lead provides hands-on technical leadership, solution architecture guidance, and delivery oversight for the Service Now platform. This role bridges business stakeholders and technical developers—guiding platform roadmap execution, establishing architecture standards (CSDM, CMDB governance, custom applications), managing release cycles, and mentoring developers and system administrators.
Key Responsibilities- Lead day-to-day operations, task planning, code reviews, and quality assurance for a team of developers, system administrators, and technical analysts.
- Enforce Service Now development standards, scoping best practices, and release management workflows to minimize technical debt and customization overhead.
- Mentor team members on script performance (Client Scripts, Business Rules, Script Includes), Flow Designer automation, and platform upgrades.
- Architect end-to-end solutions aligned with Service Now Out-of-the-Box (OOTB) functionality across core modules (ITSM, ITOM, HAM/SAM, CSDM/CMDB, CSM, HRSD).
- Design enterprise integration using Integration Hub, REST/SOAP Web Services, and Mid Servers to connect external IT, HR, and security ecosystems.
- Establish and enforce CMDB class hierarchy rules, data reconciliation, Discovery schedules, and CSDM lifecycle alignment.
- Translate complex business requirements into technical user stories, architecture diagrams, and release roadmaps.
- Collaborate with Process Owners, Enterprise Architects, and IT Operations to prioritize platform backlog items and manage sprint execution.
- Serve as the primary technical escalation point for critical production incidents and complex bug remediation.
6+ years of hands-on experience in Service Now solution design, implementation, and administration, with at least 2+ years leading technical teams or projects.
Core
Skills:
Advanced knowledge of JavaScript, Glide API, Flow Designer, Integration Hub, Service Portal, App Engine, and REST/SOAP APIs.Platform Breadth: Proven expertise in ITSM, CMDB/CSDM, and at least two additional core modules (e.g., ITOM, ITAM/HAM, CSM, SPM, or Sec Ops).
Methodologies: Experience with Agile/Scrum delivery models, ITIL v4 frameworks, and automated test frameworks (ATF).
Service Now Certified System Administrator (CSA)
Service Now Certified Application Developer (CAD)
Certified Implementation Specialist (CIS) – ITSM / HAM / CMDB / Discovery
ITIL v4 Foundation Certification.
The salary range for this role is between $108,000 and $122,000 depending on skills and qualifications of the candidate. Applications will be accepted till 10/20/2026.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
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