Technical Account Manager

Live Ramp is shaping the future of responsible data collaboration between the world’s leading brands, retailers, financial services providers, and healthcare innovators. As consumers embrace new AI-driven experiences, the Live Ramp data collaboration network exponentially expands the breadth and accuracy of the data on which marketing AI capabilities operate, powering deeper customer insight and measurable performance on a global scale. Live Ramp is headquartered in San Francisco, California, with offices worldwide.

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At Live Ramp, we believe connected data drives better experiences—and we power those experiences across the advertising ecosystem with unmatched scale, privacy, and precision. As a Technical Solutions Consultant (TS), you’ll partner with leading brands, agencies, platforms, and data providers to implement and optimize Live Ramp’s ad tech solutions.

In this role, you'll act as a trusted technical advisor, owning key accounts from onboarding through expansion. You’ll help customers activate data across channels, navigate signal loss, and measure outcomes—while also helping to build internal best practices that level up our broader team.

• Lead the end-to-end onboarding and technical adoption of Live Ramp’s ad tech solutions, serving as a trusted technical advisor to brands, advertisers, agencies, and financial institutions. Build and maintain strong, consultative client relationships to align technical implementation with business objectives.

• Design and execute strategic implementation plans tailored to client goals. Oversee the technical setup and configuration of data onboarding, identity resolution, and audience activation workflows within Live Ramp platforms. Troubleshoot integration challenges and deliver scalable solutions to drive platform value.

• Track customer adoption metrics and usage patterns to identify optimization opportunities. Proactively recommend system enhancements to improve campaign performance, operational efficiency, and alignment with evolving client needs.

• Act as the technical liaison between clients and internal teams, including product, engineering, technical services, legal, and privacy. Manage escalations, support the rollout of platform updates, and coordinate QA and UAT processes for new deployments.

• Develop and maintain clear, comprehensive technical documentation such as runbooks, integration guides, and workflow maps. Deliver technical enablement and training to both customers and internal teams to ensure successful product adoption and long-term success.

• Translate customer feedback into actionable insights for product development and roadmap planning. Advocate for client needs to refine platform features, reduce complexity, and increase automation in workflows.

• Communicate complex technical concepts in a clear, client-friendly manner across both business and technical audiences. Provide regular updates on project milestones, product enhancements, and issue resolutions to drive stakeholder alignment.

• Support Live Ramp’s strategic initiatives through occasional travel for client meetings, workshops, and industry events. Strengthen client relationships and reinforce Live Ramp’s position as a leading ad tech partner.

• Understanding of Ad Tech Ecosystem:
  Familiarity with DSPs, SSPs, DMPs, CDPs, s, clean rooms, and data onboarding.
• Data Integration & APIs:
  Experience…