Business Analyst- Mid Level

Configuration Analyst supports NCID provisioning, MFA enrollment, PATH NC access, troubleshooting, and reporting. Works with state and county admins via Service Now; requires strong analysis and clear communication skills. Experience 36-60 months.

The primary purpose of the Configuration Analyst is to assist with provisioning and troubleshooting user accounts/issues associated with North Carolina Identity Management (NCID) in production and training environments for PATH NC. This position will assist users with understanding multifaction authentication (MFA) and assist with confirming each user has successfully enrolled in MFA. This position works closely with state and county systems administrators via the Service Now (SNOW) ticketing system.

In addition, this position will assist with granting access to users so they can export reports from PATH NC.

Skills Ability to research, analyze and interpret automated system issues Ability to communicate clearly and concisely in oral and written form with staff at all levels using excellent telephone etiquette and skills.

• Skill Required /Desired Amountof Experience Experience and knowledge of browser-based applications.
• Required3
  
  Years Experience researching, analyzing and interpreting automated system problems.
• Required5
  
  Years Experience working in an Application Support-based (not hardware) help desk environment.
• Required1
  
  Years Broad knowledge of the PATH NC application and functionality.
• Desired1
  
  Years Experience working with NC Identify Management (NCID) and Multi Factor Authentication (MFA).