User Support Coordinator
Job in
Little Rock, Pulaski County, Arkansas, 72208, USA
Listed on 2026-11-06
Listing for:
AR Dept of Human Services
Full Time
position Listed on 2026-11-06
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
The User Support Coordinator at the Arkansas Department of Human Services manages technical support operations by coordinating scheduling, prioritizing requests, and resolving user issues. The role serves as the primary contact for support requests, tracks issues in helpdesk systems, assists with staff training, and escalates complex problems to higher-level support. This position supports the Department's mission to serve vulnerable Arkansans by ensuring technical services run smoothly.
Keyqualifications:
- Associate's degree in IT, computer science, or related field (or equivalent work experience)
- Two years of experience in a technical support role, preferably in government or large organizational settings
- Strong organizational and time management skills
- Ability to communicate technical information to non-technical users
- Familiarity with helpdesk ticketing systems and troubleshooting techniques
- Excellent customer service skills and attention to detail
This posting is for the User Support Coordinator role at AR Dept of Human Services, based in Little Rock, AR, United States.
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