Sr. Claims Specialist

Sr. Claims Specialist — BITCO Insurance Companies

BITCO Corporation, headquartered in Davenport, IA, is seeking a Sr. Claims Specialist to join our branch office located in Little Rock, AR
. The position is eligible for a hybrid work schedule with required business travel to BITCO office locations and customer sites.

This role provides key support in the handling of claims across multiple lines of coverage, with a focus on Liability (Commercial Auto, Commercial Property, and General Liability). The specialist will assess claim coverage, liability, legal, and damage issues, investigate, evaluate, and resolve assigned claims in a timely manner according to company and regulatory guidelines. A high level of customer service to internal and external partners is required.

• Review, analyze, and interpret policy conditions, exclusions, and endorsements to resolve coverage and liability issues for assigned claims.
• Prepare reservation of rights letters, nonwaiver agreements, and coverage disclaimer documents.
• Assess claim reserves to ensure they properly reflect potential exposure.
• Investigate claims, meeting with insureds and witnesses, and obtain statements, records, and other evidentiary materials.
• Document and report investigation and claims handling activities.
• Negotiate, including mediation, arbitration, or court-supervised settlement efforts, and resolve claims with claimants, insureds, and their lawyers; provide appropriate claims resolution documents.
• Maintain knowledge of regulatory and jurisdictional requirements.
• Direct and manage defense counsel, independent adjusters, and other third parties retained for particular claims.
• Identify and pursue risk‑transfer opportunities, where applicable.
• Other duties as assigned.

• Minimum of 5 years of experience in the following areas:
• Coverage Review – interpreting policies, contracts, reservation of rights, and disclaimer documents.
• Claims Investigation – collecting statements, authorizing expert witnesses, and retaining counsel.
• Claims Administration – reporting, reserve review, and compliance with laws and procedures.
• Claims Settlement – preparing disclaimer letters, releases, proof of loss statements, and participating in legal proceedings when necessary.
• Knowledge of coverage, negligence principles, investigation, and negotiation techniques.
• Ability to obtain and maintain state adjusting licenses, as required.
• Service-oriented with the ability to provide prompt, efficient, and effective claims and customer service.
• Strong written and verbal communication skills with customers, claimants, opposing counsel, defense counsel, and the public.
• Excellent judgment, negotiation, and decision‑making capabilities.
• Ability to manage multiple tasks and prioritize workload effectively.
• Willingness and ability to travel between off‑site locations or overnight as necessary.
• Experience handling liability claims in Arkansas, Louisiana, and Mississippi.

• Competitive salary and benefits package.
• Paid time off and 12 paid holidays annually.
• Health, dental, and vision insurance.
• Company‑paid life insurance (2x annual earnings).
• Old Republic 401(k) savings and profit‑sharing plan.
• Education and training opportunities.
• Financial assistance for insurance designations.
• Flexible start and end times (daily two‑hour window for a 7.5‑hour day).
• Employee fitness program.

• Mid‑Senior level

• Full‑time

• Finance and Sales
• Insurance