Intake Specialist

Rainwater, Holt & Sexton, PA of Little Rock, AR is looking to hire an Outbound Intake Specialist to join us at our personal injury law office.

The hours for this position are 8:00 am to 5:00 pm, Monday - Friday OR 11:00 am to 8:00 pm, Monday - Friday. THIS IS AN IN-OFFICE POSITION.

As an Intake Specialist in our Intake department, you provide the first impression of our firm by being the first point of contact for all potential clients. By gathering information from the callers, you will use your critical thinking skills to determine prospective cases. This position resides in a fast-paced, high-volume call center environment focusing on outbound calls, touching base with internet leads, following up with potential clients, and ensuring calls are appropriately followed through by the Attorneys.

This position plays a vital role in providing new clients with excellent customer service.

Your positive, can-do attitude makes you a joy to work with for both clients and staff alike. While you are organized and love the satisfaction of getting things done, you are also a people person and enjoy interacting with clients, insurance adjusters, medical providers, and fellow staff throughout your workday. Though you are self-directed and able to work independently, you are also a team player who collaborates well with everyone at the firm to make things happen for our clients.

You feel great about working for an ethical firm where customer service is a priority and you can feel good about helping people through difficult times in their lives.

• Excellent computer and typing skills, a minimum of 45 wpm
• Excellent speaking and grammatical skills
• Ability to maintain knowledge of law firm policies and procedures
• The urgency to provide above-and-beyond customer service

• Customer Service and/or Call Center environment experience
• Legal Experience
• Medical Terminology

Are you able to prioritize tasks effectively? Can you function under pressure from deadlines? Do you have excellent communication skills? Are you flexible and resilient in an ever-evolving atmosphere? Do you exhibit sound judgement? Can you maintain strict confidentiality?

If so, then you might just be perfect for this Intake Specialist position!

This is a full-time, 40-hour position. Hours are 8:00 am to 5:00 pm OR 11:00 am to 8:00 pm, Monday - Friday, in-office only.

With eight offices in Arkansas, an office in Tennessee, a growing team of 35+ attorneys, and more than 185+ staff members, no case is too big or too small for us to handle. Our experienced lawyers have won multimillion-dollar jury verdicts and settlements and have successfully advocated for clients in the areas of auto accidents, social security disability, bankruptcies, brain injuries, defective products, drug injuries, nursing home abuse, truck accidents, and wrongful deaths.

It's our mission to successfully and compassionately represent individuals who have been through traumatic events in their lives.

Our team shares the common goal of providing clients with high-quality customer service and excellent legal representation. We strive to create an environment where employees feel empowered to thrive personally and professionally.

We offer a competitive benefits package for our full-time employees that includes 85% company-paid health insurance, 85% company-paid dental insurance, a flexible spending account (FSA), 100% company-paid long-term disability, 100% company-paid life insurance, a 401(k) plan with matching up to 4%, generous paid time off allowance (PTO), and paid holidays. We also offer optional vision, cancer, short-term disability, hospital stay, and additional life insurance coverage.

Perks like free company apparel, free flu shots, employee rewards and recognition program and much more are also enjoyed by our staff! If this sounds like the right opportunity for you to work in personal injury law, apply now!

Please fill out our initial mobile-friendly application. We look forward to meeting you!