General Manager

General Manager at Holiday by Atria (Little Rock, AR)

$63,000.00 - $75,600.00 per year

• Paid holidays and PTO
• Annual anniversary rewards for community employees (classification-dependent)
• Health, Dental, Vision and Life Insurance
• Retirement Savings Plan / 401(k) employer match
• Tuition reimbursement (U.S. Based Communities)

• Bachelor’s degree in business administration, healthcare administration, hospitality, or related field preferred
• 2 to 4 years of operations management experience with demonstrated success in meeting financial goals in senior/retirement living, assisted living, long‑term care, hospitality, restaurant, or retail management
• Successful work history in senior living, long‑term care, hospitality, restaurant or retail management
• Demonstrated success in operating and maintaining a quality, customer service focused workforce
• Experience recruiting, training, and developing team members; understanding of performance management expectations guided by the Company
• Understanding of facilities management and ensuring systems are properly maintained
• Proficient knowledge of computer systems;
  Microsoft Office Suite
• Compliance with the Company’s Motor Vehicle Policy standards
• Must possess a valid driver’s license; position may require driving responsibilities (company or personal vehicle)

• Day‑to‑day operations of the community with full profit and loss responsibility
• Execute operations plan and evaluate all aspects of business including recruiting, hiring, development, and performance management
• Collaborate with the Regional Vice President on sales and operations strategies consistent with company objectives
• Communicate community performance with Regional Vice President regularly
• Supervise and partner with Community Sales Manager to assess competitive threats, sales plans, and engage in business‑to‑business sales calls
• Perform scheduled marketing and sales activities, resulting in increased census
• Implement strategies regarding labor, occupancy, expenses, and overall quality enhancement; review and adjust as necessary
• Assist in development of community budgets and capital requirements (forecasting and approving expenses)
• Act as liaison between field operations and the Support Center; build strong relationships
• Review and recommend building needs and preventative maintenance
• Provide on‑call and overnight coverage as scheduled or needed
• Work in various positions at the community as needed (training, PTO coverage, absences)
• Build high‑performing team and maintain engagement; achieve employee satisfaction scores at or above company standards
• Interview, hire, train, schedule, develop, and performance manage staff (average 18‑24 members)
• Meet financial management requirements for the community
• Maintain safe working and living environment
• Conduct monthly resident & staff meetings to communicate
• Develop and maintain positive relationships with key stakeholders (governmental agencies, business partners, community groups)
• Perform other duties as needed or assigned

Mid‑Senior level

Full‑time

Management and Manufacturing

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