Supv, Field Mgmt Ops; SC)

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Company: Entergy

Job Title: Supv, Field Work Mgmt Ops (SC)

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Job Title:

Supv, Field Work Mgmt Ops (SC)

Work Place Flexibility: Onsite

Legal Entity: Entergy Services, LLC

JOB SUMMARY/PURPOSE

This position is critical driver in improving overall reliability in each jurisdiction. It has responsibility for the implementation of work management programs and for consistent application. The Supervisor of Work Management is responsible for the day-to-day execution of the short-cycle Work Management operating model. This position coaches employees, resolves execution barriers, and escalates risks that affect customer commitments, Meter-to-Cash performance, and field productivity.

JOB DUTIES/RESPONSIBILITIES

• Supervise short-cycle Work Management personnel, including Schedulers and operational support roles; provide day-to-day direction, coaching, training, performance feedback, and accountability for standard work execution.
• Execute short-cycle Work Management routines, including scheduling, dispatching, territory planning, commitment management, backlog review, break-in work governance, exception management, execution tracking, and work order closeout.
• Monitor short-cycle schedule attainment, dispatch effectiveness, commitment performance, backlog health, aging work, priority compliance, work order throughput, field status quality, and closeout accuracy; identify performance gaps and take corrective action within the team.
• Provide first-line oversight of short-cycle scheduling, white space management, resource utilization, field status updates, commitment protection, urgent work coordination, and escalation of priority conflicts.
• Support Meter-to-Cash outcomes by ensuring connects, disconnects, reconnects, credit/non-pay work, failed reads, billing exceptions, meter-related work orders, and closeout activities are prioritized, tracked, completed, and closed accurately.
• Coordinate with Entergy stakeholders to resolve short-cycle readiness gaps, schedule conflicts and execution barriers.
• Drive adoption of Work Management technologies, mobile workforce tools, dashboards, reporting, data quality expectations, and standard short-cycle system usage; ensure employees understand and follow required system processes.
• Provide status reports and scorecards to support accountability of goals set within Power Delivery: contractor governance, overtime governance, schedule adherence, manhour productivity, workorder throughput and commitments met, etc
• Serve as escalation point for issues on the team with scheduling and dispatching.
• Serve as a member of the Incident Response Team during storm events.

MINIMUM REQUIREMENTS

Minimum education required of the position

• Bachelor's degree in Business, Engineering, Management, or related field preferred; equivalent utility operations, field operations, scheduling, dispatching, customer operations, construction, or Work Management experience may be considered.

Minimum experience required of the position

• Minimum 8 years of progressively responsible utility operations, Work Management, field operations, scheduling, dispatching, meter services, customer operations, or related operational experience.

Minimum knowledge, skills and abilities required of the position

• Strong understanding of short-cycle Work Management principles, including scheduling, dispatching, territory planning, backlog management, commitment performance, work order lifecycle, execution tracking, and closeout discipline.
• Ability to supervise, coach, train, hold accountable, and develop employees in a standardized operating environment.
• Ability to use dashboards, reports, field input, and operating reviews to identify issues, explain root causes, and implement practical corrective…