Quality Assurance Coordinator

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position number:
county: pulaski
posting end date: 01/18/2026

dpsqa hiring official: crystal walton

job summary:

the quality assurance coordinator will supervise and monitor the work of subordinate staff, maintain up to date facility inspection records, work closely with the rn manager in the scheduling of facility inspections, complete intake and triaging of complaints received from various sources, attend meetings with database contractors to enhance the system and address defects, continually collect and maintain data of various types for the unit, and timely and accurately submit the sections monthly data report.

must have skills:

• advanced proficiency in microsoft office products. (especially, excel.)
• adaptability to changing priorities and workflows.
• teamwork and collaboration – the ability to work well with others.
• problem-solving skills – ability to identify issues and propose actionable solutions.
• communication skills – strong verbal and written communication skills. The ability to tailor communication styles to different audiences.

the department of human services is a place for people passionate about serving others and changing lives for the better. We care for arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working s, working for the state has great perks, including a pension, maternity leave, paid state holidays, and much more.

At dhs, we take care of our employees so you can help care for others.

job series: program operations – quality assurance

classification: quality assurance coordinator

class code: pqa
01p

pay grade: sgs
07

salary range: $57,351 – $84,879

the quality assurance coordinator is the caretaker of quality within an organization. The coordinator ensures that products and services consistently meet established quality standards, industry regulations, and customer expectations. This role demands a proactive professional who not only monitors and evaluates processes but also implements corrective measures and continuous improvements. This classification is essential to maintain operational excellence, bolster customer satisfaction, and ensure compliance with both internal policies and external regulatory requirements.

create, update, and enforce quality control procedures and policies.
establish benchmarks and tracking mechanisms that support quality initiatives.
conduct regular audits, inspections, and tests across production or service-delivery environments.
analyze production and process data to detect areas in need of improvement, ensuring that quality benchmarks are met consistently.
serve as the liaison between operations, production, and management teams to address quality issues.
coordinate with various personnel to communicate quality findings, propose improvements, and ensure shift-level adherence to quality protocols.
investigate product or service discrepancies, customer complaints, and operational non-compliance issues.
develop and recommend corrective and preventive actions, reducing the risk of recurrence and enhancing the overall quality framework.
prepare detailed quality reports, summarizing audit results, trends, and recommendations for upper management.
maintain thorough documentation regarding quality audits, process deviations, and corrective actions.
develop training materials and conduct sessions to educate personnel on quality standards and new or revised procedures.
ensure that all team members are up-to-date on the latest quality and regulatory guidelines.
ensure that all quality assurance practices align with industry standards, safety guidelines, and regulatory requirements.
support internal and external inspection processes by preparing necessary documentation and evidence of compliance.

proficiency in quality assurance software and microsoft office tools (especially excel).
excellent…