Quality Assurance Coordinator

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position number:

county: pulaski

posting end date: october 12, 2026

this position is located in central office. The work schedule is monday-friday 8am-5pm.

the quality assurance coordinator receives complaints, appropriately triaging all intakes, tracks and monitors the complaint from receipt to close out closing out after the survey is completed.

prepares letters, analyzes, reviews and compiles data and reports

preferred qualifications:

excellent computer skills with various programs, including microsoft office products.

experience with customer service.

lpn or experience in a long term care facility (nursing home, intermediate care facility)

ability to work autonomously with excellent time management skill and accurate data entry.

the department of human services is a place for people passionate about serving others and changing lives for the better. We care for arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working s, working for the state has great perks, including a pension, maternity leave, paid state holidays, and much more.

At dhs, we take care of our employees so you can help care for others.

job series: program operations – quality assurance

classification: quality assurance coordinator

class code: pqa
01p

pay grade: sgs
07

salary range: $57,351 – $84,879

the quality assurance coordinator is the caretaker of quality within an organization. The coordinator ensures that products and services consistently meet established quality standards, industry regulations, and customer expectations. This role demands a proactive professional who not only monitors and evaluates processes but also implements corrective measures and continuous improvements. This classification is essential to maintain operational excellence, bolster customer satisfaction, and ensure compliance with both internal policies and external regulatory requirements.

create, update, and enforce quality control procedures and policies.

establish benchmarks and tracking mechanisms that support quality initiatives.

conduct regular audits, inspections, and tests across production or service-delivery environments.

analyze production and process data to detect areas in need of improvement, ensuring that quality benchmarks are met consistently.

serve as the liaison between operations, production, and management teams to address quality issues.

coordinate with various personnel to communicate quality findings, propose improvements, and ensure shift-level adherence to quality protocols.

investigate product or service discrepancies, customer complaints, and operational non-compliance issues.

develop and recommend corrective and preventive actions, reducing the risk of recurrence and enhancing the overall quality framework.

prepare detailed quality reports, summarizing audit results, trends, and recommendations for upper management.

maintain thorough documentation regarding quality audits, process deviations, and corrective actions.

develop training materials and conduct sessions to educate personnel on quality standards and new or revised procedures.

ensure that all team members are up-to-date on the latest quality and regulatory guidelines.

ensure that all quality assurance practices align with industry standards, safety guidelines, and regulatory requirements.

support internal and external inspection processes by preparing necessary documentation and evidence of compliance.

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