Business Development Specialist - EST​/CST

Business Development Specialist - EST/CST

Amplity is a full‑service partner for biopharma companies, delivering flexible medical and commercial services at every stage of a drug’s lifecycle. This salaried full‑time role offers a competitive benefits package—including medical, dental, vision, pet insurance, 401(k), life insurance, disability and mental wellness programs—along with generous PTO and paid holidays.

The Business Development Specialist (BDS) engages Health Care Professionals (HCPs) via telephone conversations to promote assigned client products, maximize product selling potential, and meet program and client objectives. The BDS builds and maintains relationships with HCPs, educates them on product features, benefits, safety, approved indications, and loyalty‑program platforms, ensuring appropriate use. Approved tools are used for promotion and a high level of product, program and customer activity knowledge is maintained.

The BDS collaborates with client field‑based teams, management, and performs occasional on‑site practice visits.

• Communicate persuasively with customers using selling, listening, and negotiation skills; utilize approved messaging and promotional aids.
• Maintain daily call activity to influence customers and raise platform awareness.
• Profile and manage a targeted list of accounts to grow product and platform awareness.
• Create and implement business plans to achieve goals.
• Maintain call productivity and required metrics.
• Achieve quarterly client KPIs.
• Promote client products via outbound/inbound calls, engaging assigned targets in in‑depth discussions.
• Maintain thorough knowledge of client product(s) and program platforms.
• Complete required data entry in the client CRM system.
• Respond to customer needs quickly and appropriately.
• Partner with client field sales managers to plan account coverage.
• Project a positive impression with clients and customers.
• Prepare management reports as needed.
• Fully comply with laws, regulations, Amplity policies, Code of Conduct, and data guidelines.
• Participate in teleconferences, live national, regional or district meetings, and represent client at conventions when required.
• Complete other projects as assigned.

• Report to Amplity Performance Manager or Program Director.
• Work closely with program team members and home‑office support.
• Maintain positive relationships with customers, client contacts, and all client business units.

• Bachelor’s degree from an accredited institution.
• Minimum 2+ years of business or sales experience.
• Flexibility to cover multiple time zones.
• Ability to travel to office sites if needed.
• Willingness to cover all time zones if required.
• Successful completion of all Amplity and client training.
• Excellent technical skills with Microsoft Office and related programs.

• B2B inside sales experience.
• Aesthetics experience.

• Excellent verbal, written, and interpersonal communication.
• Clear, articulate, and grammatically sound speaking with professional demeanor.
• Strong customer‑support focus.
• Ability to understand and convey complex information over the phone.
• Strong rapport‑building and active listening skills.
• Excellent selling, closing, persuasion and presentation skills.
• High initiative, effort and commitment.
• Technical communication of medical terminology with product knowledge.
• Self‑motivated, disciplined, organized, and detail‑oriented.
• Ability to work independently and collaboratively.
• Flexibility to handle multiple tasks concurrently.
• Ability to interact with people at all levels.
• Proficient in Microsoft Word, Excel, Outlook.
• Complete full training and meet all training expectations.
• Participate in teleconferences, live meetings and represent client at conventions.
• Drive to customer offices and maintain valid driver’s license with safe record; regional travel may be required.

• Interpersonal Savvy
• Strategic Planning
• Customer Focus
• Business Acumen
• Drive for Results
• Integrity
• Dealing with Ambiguity
• Time Management
• Motivating Others
• Autonomy

Representatives may need to…