Social Services Assistant

Position: SOCIAL SERVICES ASSISTANT

position number:

county: pulaski

posting end date: 11-30-2025

dcfs

hiring official: lakisha tatum

the department of human services is a place for people passionate about serving others and changing lives for the better. We care for arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working s, working for the state has great perks, including a pension, maternity leave, paid state holidays, and much more.

At dhs, we take care of our employees so you can help care for others.

position information

job series: social services programs - career path

classification: social services assistant

class code: ssp
10p

pay grade: sgs
02

salary range: $35,610 - $52,703

primary responsibilities

teaches and demonstrates living skills to clients, such as budgeting, cooking, menu planning, housekeeping, and childcare. Transports clients and/or family members for medical, dental, educational, and counseling appointments. Aides clients in locating resources by contacting organizations or agencies for assistance. Assists with developing and monitoring behavior plans, parenting/anger management classes, and maintaining narratives detailing action taken on behalf of the client/family.

Participates in training clients in employment skills by providing materials and tools, monitoring work assignments, and providing direct assistance when needed. Attends staff and mandatory trainings. Schedules, monitors, and documents family visits. Performs clerical duties, such as answering the telephone, routing calls, receiving referrals for clients, typing documents, filing, and handling mail. Performs other duties as assigned. Ability to work outside of set hours such as late evenings and some weekends required.

job summary

the social services assistant provides supportive services to social workers, case managers, and clients. This role assists with administrative tasks, outreach efforts, and client referrals to ensure efficient and effective service delivery.

responsibilities

• assist in client intake and service referrals.
• provide basic counseling and resource navigation.
• maintain accurate records and case documentation.
• support community outreach and public education initiatives.
• coordinate scheduling and follow-ups for client services.

knowledge and skills

• strong organizational and administrative abilities.
• excellent customer service and communication skills.
• ability to handle sensitive information with confidentiality.

minimum qualifications

• minimum of six months of work experience in human services programs or public service.
• required to have a background check and child/adult maltreatment registry check.

licensure/certifications

n/a

other job related education or experience

other job related education and/or experience may be substituted for all or part of these basic requirements, except for certification or licensure requirements, upon approval of the qualifications review committee.

equal employment opportunity statement

the state of arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.

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