Call Center Operator

Position: Call Center Operator I

Closing Date:

01/05/2026

Type of Position:
Clinical Staff - Medical Ancillary Support

Job Type: Regular

Sponsorship Available:
No

Institution Name:
University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks (available for benefits eligible positions only)

• Health:
  Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement:
  Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Please apply by clicking the Apply link/button. Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.

Summary of

Job Duties

• Must be able to work a rotating schedule of days, nights, occasional midnights, weekends and holidays.
• This position is considered Campus Critical staffing.
• The Call Center Operator is responsible for answering and directing calls that serve the medical, educational, and research facilities of the UAMS Campus in a call center environment.
• The Call Center Operator will also provide after‑hours answering service for all UAMS outpatient clinics.
• Will assist with online physician call schedule changes as necessary.
• Will activate emergency codes within the hospital and campus as necessary.
• This position will develop skills and knowledge of UAMS services and provide community with access and directions to all areas of UAMS.

Minimum Qualifications

• High school diploma or GED equivalent plus two (2) years of customer service and administrative experience.
• Excellent customer service skills.
• Excellent verbal communication skills.
• Computer/basic keyboard skills, telephone etiquette skills, and general knowledge of office machines including printers.
• Ability to follow oral instructions, read and write.

Preferred Qualifications

• Call center experience.
• Knowledge in basic medical terminology.

Additional Information

Salary Information: $31,200.00 Annual; $15.00 Hourly

Required Documents to Apply

Resume

Optional Documents

Proof of Veteran Status

All application materials must be uploaded to the University of Arkansas System Career Site:

Please do not send to listed recruitment contact.

Pre‑employment Screening Requirements

Annual TB Screening, Criminal Background Check

Physical Activity Requirements

Constant Physical Activity:
Feeling, Hearing, Sitting, Talking

Occasional Physical Activity:
Crawling, Crouching, Kneeling, Reaching, Standing, Stooping, Walking

Recruitment Contact Information

Please contact ask recruitment for any recruiting related questions.

Persons must have proof of legal authority to work in the United States on the first day of employment.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy.

Questions or concerns about the application of Title IX may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

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