Career Center Manager

Department:
Career Center

Reports to:

Director of Programs

Employment Type:

In-Person, Full-Time, Salary, Exempt

Schedule:

8:00am-5:00pm M-F, with occasional late shifts until 8:00pm on Tuesdays

Our House empowers homeless and near-homeless families and individuals to succeed in the workforce, in school, and in life through hard work, wise decision-making, and active participation in the community. The Our House team has defined a set of seven Guiding Principles that characterize our culture and that we intentionally seek to uphold:
Hard Work, Wise Decision-Making, Community, Initiative, Integrity, Safety, and Heart.

You will be responsible for all programming and operations of the Our House Career Center. You will supervise a large team and work closely with partners, volunteers, and employers to ensure that the Career Center delivers high-quality programming to clients experiencing homelessness. Your team will connect adults to the supportive services, training opportunities, and education they need to find and maintain long term, well-paying employment.

• Hold overall vision and leadership of the Career Center, and implement high quality processes, programming and policies and procedures built on best practices in the field, innovation, and sharing of resources
• Directly supervise a large team to achieve a key organizational goal of connecting clients to full-time employment with above minimum-wage pay
• Support the Career Center program as a low-barrier hub for residents of Our House and community members to access basic resources like food and hygiene items, receive referrals, engage with partners and volunteers, and attend scheduled programming
• Ensure that all Career Center clients are treated with respect and that the Career Center maintains an environment that is inclusive, trauma-informed, and safe for all people
• Develop and implement innovative programming in the Career Center, including orientations, referrals, service delivery, and follow up services built on best practices in the workforce field, client feedback and team collaboration
• Oversee the Our House Job Training Program and ensure that Career Center services are responsive to the needs of clients who experience high barriers to employment, including criminal backgrounds, physical or mental disabilities, or limited work experience
• Oversee the Our House Resource Hotline and ensure the Career Center team provides quality over-the-phone support and triage to a large volume of callers each month
• Build relationships with local employers who hire Our House clients by doing outreach, hosting hiring events, recognizing employers and providing job retention support
• Grow relationships with volunteers and partners to provide services to Career Center clients in areas of job skills, employment, finances, and adult education
• Uphold a high standard of data quality and tracking in the Career Center, including gathering client information and tracking client success in the Our House database
• Work with the Development team to ensure compliance with grant requirements, and grant reporting, and that client files are properly kept
• Collaborate with all other Our House programs—Our Club, Bright Beginnings, Housing, Mental Health, Stability Program—to provide holistic, wrap-around and coordinated services to residents and community members served by Our House
• Attend weekly Staffing Meetings and provide support to the Career Center team in responding to challenging client situations or crisis management
• Attend training, professional development, and community meetings relating to workforce development, homeless and social services, and create and find training opportunities for the Career Center team that improve…