Hospitality Team Member

We’re Blind Veterans UK, a charity that helps vision-impaired ex-service people from every generation rebuild their lives regardless of how or when they lost their sight. Founded in 1915 by Sir Arthur Pearson to help the many veterans losing their sight after the First World War, we have supported those blinded in subsequent wars and military engagements, including the Second World War, and more recently, the conflicts in the Falklands, Iraq and Afghanistan.

We’re one transformational team that believes every vision-impaired veteran should be able to lead the life they choose.

We are now looking for a Hospitality Team Member to join us on a full-time, permanent basis, working 37.5 hours per week.

• Salary of £26,583.29 per annum
• Generous annual leave with the option to buy additional days
• Pension scheme with generous employer contributions
• Life Assurance
• Access to legal services and mental health support
• Employee assistance programme
• Paid professional subscriptions and discounts
• Professional and personal development
• Enhanced Maternity/Paternity/Adoption pay

As a Hospitality Team Member, you will support the smooth, safe and efficient running of our Rustington centre.

You’ll be a positive presence across the centre, providing an excellent customer service experience to all members and guests, assisting with administration and bookings, responding to calls and ensuring all personal and accommodation requirements are met.

Handling the administration of financial transactions, you’ll maintain accurate invoices and collect payments, ensuring unpaid accounts and queries are addressed.

Additionally, you will:

• Monitor member feedback
• Ensure an efficient mail delivery and distribution system
• Assist members with room and centre orientation

To be considered as a Hospitality Team Member, you will need:

• Working knowledge of Microsoft Office, database systems and intranet
• Customer care skills
• Excellent telephone manner and communications skills
• At a minimum, GCSEs or equivalent in English Language and Mathematics (Grade 4 /
  
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The closing date for this role is 23rd March 2026.

Other organisations may call this role Receptionist, Front of House Team Member, Front of House Receptionist, or Guest Services Receptionist.

Webrecruit and Blind Veterans UK are equal opportunities employers.

So, if you’re looking for a meaningful role as a Hospitality Team Member, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.