Customer Success Manager - DACH

Why Consider This Job Opportunity

Opportunity for career advancement and growth within the organization

Competitive salary with potential for bonuses

Work closely with executive-level clients, enhancing professional relationships

Engage in a dynamic and innovative work environment focused on customer success

Chance to make a significant impact on customer retention and satisfaction

• Serve as the primary liaison between the customer and internal teams, ensuring clear communication and support
• Conduct Business Reviews to demonstrate ROI and facilitate customer renewals and expansions
• Educate customers on product features to drive adoption and maximize their investment
• Monitor customer health and proactively address potential risks or issues
• Collaborate with cross-functional teams to ensure customer needs are met and exceeded

• Minimum 2 years of experience in a Customer Success Management capacity and 5+ years in enterprise SaaS product support
• Fluent in both English and German
• Proven ability to build and maintain executive-level relationships with Fortune 500 companies
• Strong analytical skills to assess financial returns and customer satisfaction metrics
• Bachelor of Science in Computer Engineering, Computer Science, Electronics, or a related field, or equivalent experience

• Experience with Internet and networking technologies and email security products
• Familiarity with case management systems and CRM tools (e.g., SFDC / JIRA)
• Strong technical troubleshooting skills and previous support experience
• Excellent written, spoken, and presentation skills

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