Operations Coordinator

In-Office Position - Shift Work spaces Littleton

2 Years of Administration Experience

Operations Coordinator | Shift Work spaces, Littleton, CO

The Operations Coordinator is the front desk team member at Shift Work spaces. The role encompasses contributing heavily to property administrative upkeep, facility operations, owning all customer service administrative tasks, and managing member move in and move out procedures, and meeting room sales. This individual is responsible for contributing to initiatives designed to enhance the exclusivity of Shift Work spaces.

This role is directly responsible for

• Coordinate with the onsite team for meeting-related tasks such as catering, cleaning, and guest welcome.
• Create member agreement amendments and assign amenities.
• Collect all new member information, prepare necessary paperwork, ensure office is prepared, and schedule Orientation Tour.
• Manage new member move ins and current member move outs.
• Upon member move out, remove member and company from all systems, collect keys and complete an office walk through.
• Promptly respond to members or guests email requests including HVAC, A/V, janitorial, printing, parking, mail, or postage needs.
• Obtain full knowledge of recurring technology issues, and how to troubleshoot. Assist members with all internet issues.
• Promptly sort the mail prior to end of day and distribute all packages.
• Upkeep of all Channel Partner meeting room and mail systems.
• Conduct weekly and biweekly member mail forwarding.
• Hold a high level of organization for all member virtual mailboxes.

• Assist in implementing and enhancing hospitality offerings.
• Facilitate community connections and organize/participate in member networking events.
• Influence the renewal process through hospitality-driven initiatives.
• Address member correspondence and troubleshoot issues throughout the day.
• Establish a feedback mechanism to collect input from members and drive continuous improvement.
• Sell and invoice all Meeting Rooms, Catering services, Day Passes, prints, and postage, aiming to achieve sales targets.
• Create, review, and generate select invoices.
• Contact members and non-members to collect payment as needed.
• Obtain knowledge of building floor plan, current and upcoming membership availability, as well as membership tiers and pricing.
• Assist General Manager with billing procedures at the end of the month, including completion of the center’s printing and postage reports.

• Support the General Manager in overseeing facilities management, including vendor relations for repairs and maintenance.
• Ensure daily cleanliness of the building and vacant offices.
• Collaborate on measures for cleanliness, facility amenities, and member satisfaction.
• Take ownership in ordering all office supplies, janitorial supplies, wellness supplies, bar supplies, and kitchen supplies.
• Evaluate office maintenance including patch and paint needs. Work with Day Porter on office cleanliness standards and schedule any required maintenance.
• Ensure vacant offices are staged up to brand standards, guaranteeing the space is ready for the next sell.
• Assist the onsite team in meeting and exceeding revenue goals and consistently achieve personal KPIs.

Additional tasks, items and leadership needs may be asked of you while in this role.

• The ideal candidate will have a bachelor’s degree and at least two years of experience in hospitality.
• Must be extremely comfortable around technology (computers, high tech phone systems, etc.) and previous experience with Microsoft Office 365 applications is necessary as is experienced with internet-based systems designed to manage workflow (online accounting/billing, recruiting and CRM systems).
• Strong communication and organizational skills.
• Passion for hospitality and nurturing relationships.
• The ability to multi-task, organize the workflow and produce highly detailed and thorough work in a fast-paced environment.
• A high level of integrity.
• Financial analysis skills.
• The ability to proactively resolve issues quickly and creatively.
• Comfortability in a detailed culinary and business professional setting.
• Pro…