Service Advisor

Larry H. Miller Automotive Group Job Description

Commission Based Pay

$45000.00 to $120000.00 annually

Up to $10,000.00 signing bonus. Details available upon hire.

Join a Winning Team at Larry H. Miller Automotive Group

If you're looking for an opportunity to be appreciated and involved in your career, your search is complete. We have a great history of providing excellent career opportunities for individuals who want to grow within the company.

Follow Larry H. Miller Dealerships on Facebook and Linked In to learn more about us and current open positions.

We offer you and your family members a comprehensive benefits package including medical, vision, prescription drugs, dental, life and disability insurance, and a 401(k)-retirement plan.

• Health Care
• Paid Time off
• Paid Holidays
• 401(k) Plan
• Disability Insurance
• Life Insurance
• Flexible Spending Account
• Employee Assistance Program
• Employee Discounts
• Wellness Program

Primary Responsibilities:

The Service Advisor I is expected to:

? Protect the legal, financial and moral wellbeing of the Larry H. Miller Automotive Group.

? Be a support system to the Service Manager to achieve maximum production and expense control.

? Seek ways to improve business operation efficiencies and customer service.

? Be a teacher to support the efforts of other employees to be successful.

Reports to:

Service Manager

Essential Job Functions:

1. Ensure Maximum Production and Customer Service.

· Monitor repair order processes to maintain proper function of the Service Department.

· Oversee communication between company personnel and customers to ensure accurate documenting and procedures are performed in a timely manner.

· Communicate with customers regarding time expectations and gather contact information for follow up.

· Ensure a positive relationship between dealership, customers, and manufacturer(s).

· Oversee adjustments on warranties for new and sued vehicles.

· Maintain current product knowledge and train supporting staff on proper usage.

· Follow policies and procedures as per your specific manufacturer(s) manual.

· Complete and maintain all Larry H. Miller Automotive Group required training.

· Maintain a clean and safe work environment at all times and adhere to all OSHA/EPA requirements.

· Maintain ability to handle job stress and effective interaction with others in the workplace.

· Perform all other job duties as requested by management.

2. Develop Employees

· Ensure timely and effective management of dealership personnel to foster a progressive culture, which nurtures learning and ability to succeed.

· Conform and educate employees on job expectations, all applicable and current company procedures and policies, federal, state and local regulations affecting operations.

· Be the example of a team player through good attitude, professionalism and employee recognition to maintain positive employee morale.

3. Operate with Integrity

· Demand the highest ethical standards from self and others.

o Maintain composure within the workplace as well as outside the workplace when interacting or representing the Larry H. Miller Automotive Group.

Physical Demands:

· Work performed in a dealership setting due to the location of customer vehicles and shop supplies.

· Must be able to sit, stand, bend, reach, talk, hear, stoop, kneel, crouch, use hands and fingers, handle or operate objects, tools, or controls and move about facilities.

· Required vision include close, vision, distance, peripheral and the ability to adjust focus.

· Required to lift-up to a minimum of 50lbs.

· Exposure to shop environment such as noise, dust, odors and fumes, chemicals and adhesives.

· While performing the duties of this job, the employee is exposed to weather conditions precedent at that time.

· Required to operate equipment and move vehicles in a safe manner at all times.

· Maintain regular attendance and timeliness as set forth within the work schedule designated by department supervisor/manager.

· In general, this position is assigned regular business hours; however, it is typical to work more than 40 hours per week.

Minimum Qualifications:

1. Education

· High school diploma or the equivalent.

2. Experience

· 2+ years of progressive experience in…