Customer Service Representative

Customer Service Representative

Rock Plumbing, Heating and Air Conditioning is currently looking to hire CONFIDENT FRIENDLY Customer Service Representatives to join our Team. This is a full‑time position, working as part of our dynamic team interacting with customers providing information regarding our services and products.

• Professionally answering the phone, backup dispatch and call customers if needed.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, comments as well as actions taken.
• Check to ensure that appropriate changes were made according to each customers situation.
• Confer with customers by telephone to provide information about products or services, take and enter orders, handle accounts, and schedule services.
• Work closely with sales, administration, and various departments to help the team complete jobs on time.
• Participate actively in all formal exercises and on‑the‑job training.
• Complete all paperwork requiring intermediate/strong computer skills including MS Word, Excel, PowerPoint and other applications.
• Perform other job duties as assigned.
• Excellent customer service, punctuality, and professionalism.
• Highly organized with exceptional follow‑through abilities.
• Strong verbal and written communications.
• Quick learner and you enjoy learning/working with various programs and departments.
• Must be able to pass a drug test and background check.

• Friendly, outgoing.
• Upbeat, professional, and enjoys helping people.
• Genuine empathy toward customer's problems.
• Able to multitask, prioritize, and manage time efficiently.

• A willingness to help in all areas within the department…Team Player.
• Detail oriented.
• Able to process high volumes of work with accuracy.
• Pass a pre‑employment drug screen and criminal background check.

• Commensurate with experience, starting at $20.00‑$25.00 per hour.

• Top‑pay
• Incentives
• Employee Recognition Program
• Benefits to include.
• Medical
• Dental
• Vision
• Paid Vacation
• 401k with company matching.
• Opportunities to learn and advance your career.
• A fun, family‑oriented workplace where we want our awesome employees to be happy in a culture where you are valued.

Send us your resume for the Customer Service Representative position today!

Job Type: Full‑time

Salary: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8‑hour shift
• No nights

Weekly day range:

• Tues‑day through Saturday

Ability to commute/relocate:

• Littleton, CO:
  Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)