Customer Service Rep

Join to apply for the Customer Service Rep role at Baseline Fitness

3 weeks ago – Be among the first 25 applicants

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks:
  • Answer phone calls in a polite and friendly manner to assist with questions or concerns.
  • Take info calls and tours.
  • Assist in member check‑ins, sign‑ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Other Insurance options (Lifetime/Accident, Voluntary Life, Pet Insurance)
• Health Savings Account (HSA)
• Advancement Opportunities

• Customer service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listens to customers, empathizes, and works together to solve the problem.
• Problem solving: recognizes and defines problems; analyzes information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication:
  Able to communicate questions, concerns or issues to a supervisor in a timely manner.

• Honesty and good work ethic
• Strong customer service skills
• Basic computer proficiency

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift to 50 lbs. less than 30% of the time.

• Entry level

• Full‑time

• Other

• Wellness and Fitness Services

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