Licensed Branch Customer Service and Sales Rep - Littleton

Licensed Branch Customer Service and Sales Representative – Littleton, CO

Join the team committed to driving your career forward. This is a full‑time, hourly position at AAA – The Auto Club Group.

Why choose a career with AAA? It’s a reputable brand with over 100 years of experience and 14+ million members. Branch offices offer opportunities in travel, membership, insurance sales, and support. The Licensed Customer Service Representative role provides a foundation for long‑term growth, with pathways to other ACG positions such as field insurance sales agent, travel agent, call center roles, automotive services, claims, underwriting, and more.

• Provide high‑level support to members, servicing insurance policies, processing applications, renewals, and amendments; sell travel, tours, airline tickets and membership products.
• Generate leads, share travel and insurance specials, and provide travel information.
• Handle cashiering services: take payments, process remittances, balance cash drawer.
• Respond to customer inquiries and refer to an agent when appropriate.
• Support travel and insurance agents during peak periods.
• Assist with sales processing and train less‑senior personnel.
• Conduct outbound promotional calls for insurance and/or travel products.
• Work in a team, promote customer satisfaction, and follow the customer‑service model.
• Resolve member complaints with management assistance when needed.
• Support office events that generate revenue and improve member product awareness.
• Perform other duties as assigned.

• Hourly wage: $23.00 with incentives and annual bonus potential.
• Medical, dental, and vision benefits.
• 401(k) match.
• Paid parental leave and adoption assistance.
• Paid time off, company holidays, CEO days, floating holidays.
• Paid volunteer day annually.
• Tuition assistance, professional certification reimbursement, and other development opportunities.
• AAA membership.
• Discounts, perks, rewards, and more.

• Active State Property & Casualty License or the ability to obtain one within 90 days of start.
• High school diploma or equivalent.
• Experience in customer‑focused service, processing insurance applications, taking payments, and responding to billing questions.
• Promotion of insurance and travel products, outbound promotional calls.
• Proficiency with computer applications (Word, Excel, web‑based operations).
• Knowledge of insurance and travel terminology, regulations, underwriting procedures, regulatory compliance, and related systems.
• Strong verbal and written communication skills.
• Mathematical calculation skills for monetary transactions.
• Team‑work orientation.
• Ability to work irregular hours, including holidays, weekends, and community events.
• Ability to perform under pressure in a high‑volume, fast‑paced environment.

In‑office position located at a branch facility. You will serve AAA members in person.

AAA The Auto Club Group (ACG) provides membership, travel, insurance, and financial services to approximately 14+ million members across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG is the second‑largest AAA club in North America and is committed to providing quality service and innovative products. We foster an inclusive and welcoming environment for diverse backgrounds and experiences.

The Auto Club Group, and all its affiliated companies, is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Regular and reliable attendance is essential for the function of this job. Every applicant offered employment will be required to consent to a background and drug screen based on the position’s requirements.