Head of Operations

About The Role

Enabled Energy, Inc. is seeking a Head of Operations. This role is a key Delivery leader responsible for turning engineered scope into successful, profitable projects. This role sits at the intersection of Delivery, Project Development, and Business Development – ensuring we execute with quality in the field, protect margin, meet customer expectations, and operate as One Team.

• Lead, coach, and develop the Delivery team (Construction Managers, field resources, coordinators) with clear expectations, regular 1 on 1s, and consistent follow‑through.
• Build a culture of ownership, accountability, and proactive communication across every project.
• Strengthen collaboration with BD and PD while eliminating drama, confusion, or siloed decision‑making.
• Model professional behavior – direct communication, clear roles, predictable follow‑up.
• Identify high‑potential team members, provide development opportunities, and build bench strength.
• Give timely, specific feedback and hold people accountable to performance, safety, and quality standards.

• Oversee planning, development, and execution of engineering work tied to data center operations.
• Own technical solution implementation in partnership with PD and Innovation teams.
• Ensure engineering work complies with industry standards, company processes, and customer requirements.
• Coordinate troubleshooting with engineering and site teams to resolve issues quickly.
• Drive continuous improvement across engineering workflows, documentation, and field execution.

• Manage the construction lifecycle including budgeting, scheduling, procurement, site coordination, and resource allocation.
• Protect safety on every job – enforce protocols, coach safe behavior, and run regular safety audits.
• Ensure project execution aligns with design specs, schedule commitments, and quality standards.
• Supervise contractors and subs to maintain compliance and performance.
• Resolve field issues quickly to avoid schedule or cost impact.
• Conduct regular site inspections, project reviews, and customer touchpoints to validate progress.

• Oversee integration of new systems, controls, and technologies into existing data center operations.
• Manage the full integration lifecycle from planning through testing and deployment.
• Work closely with IT, PD, engineering, and commissioning teams to ensure seamless operation.
• Build integration plans that support operational goals, customer requirements, and technical constraints.
• Monitor system performance and adjust as needed to maintain reliability and efficiency.

• Ensure high‑quality service delivery across all projects and operational engagements.
• Build and maintain SLAs, KPIs, and performance tracking for Delivery.
• Drive strong incident response, issue resolution, and follow‑through.
• Maintain field presence and site relationships – being on‑site, visible, and connected to customer teams.
• Partner with BD on QBRs, customer check‑ins, and post‑project reviews.
• Identify follow‑on opportunities and tee them up for BD and PD.

• Own the handoff from BD/PD to Delivery – scope, assumptions, risks, schedules, customer expectations.
• Keep BD and PD informed on field issues, scope gaps, design adjustments, or risks that impact customer timelines or margin.
• Support PD with data, feedback, and field insights to improve future proposals and engineering designs.
• Ensure Delivery input is integrated into account plans, program playbooks, and repeatable runbooks for anchor accounts (Lumen, Digital Realty, Vantage, Flexential, etc.).
• Participate in customer calls and reviews with BD/PD to ensure aligned messaging and strong execution.

• Oversee staffing, resourcing, and load balancing across all active projects.
• Maintain accurate schedules and forecast resource needs based on BD funnel and PD timelines.
• Manage budgets, track expenditures, and protect gross margin across the delivery portfolio.
• Provide regular reporting to leadership on schedule, risks, performance, and field visibility.
• Ensure timely project…