Video Operations Technician

Job Summary

Responsible for managing the end-to-end lifecycle of content across the video and IP asset delivery platform, ensuring a world-class level of service. Oversees the review, processing, and publishing of digital video assets, including upload and transcoding operations, using prescribed tools and the Content Management System (CMS).

Prepares and validates all media and metadata, confirming accuracy and receipt from content providers. Collaborates to resolve discrepancies and ensure compliance with technical specifications. Operates with moderate supervision while maintaining accountability for individual results and overall team impact.

• Ensure all content is published to production within established service-level agreements (SLAs).
• Review media and metadata for accuracy; collaborate with content providers to resolve errors promptly.
• Identify and correct missing metadata to guarantee proper placement and display of video across all platforms.
• Validate that all media and metadata comply with current technical specifications.
• Receive, process, and manage media and metadata submissions from content partners.
• Support coordinators by addressing and resolving issues they identify.
• Audit partner deliveries by comparing pitch lists against received assets.
• Utilize daily metrics reports to identify trends and proactively address content partner or delivery issues.
• Build and maintain strong relationships with content partners and internal peers.
• Troubleshoot and escalate issues within the Video Operations workflow as needed.
• Maintain regular, consistent, and punctual attendance; flexibility to work nights, weekends, variable schedules, and overtime as required.
• Perform other duties and responsibilities as assigned.

• Experience receiving and processing media from content providers.
• Ability to ensure content meets client and broadcast specifications for technical accuracy.
• Strong attention to detail when verifying media and metadata; ability to resolve or escalate errors effectively.
• Basic understanding of linear and digital content workflows, including file management.
• Ability to troubleshoot or escalate anomalies within the Video Operations and transcoding ecosystem.

• Understand our Operating Principles and apply them to your work every day.
• Own the customer experience by delivering seamless, high-quality service at every touchpoint.
• Know your stuff
  —be an enthusiastic learner and advocate for our technology, products, and services.
• Win as a team by collaborating openly and embracing new ideas.
• Be an active part of the Net Promoter System
  , engaging in feedback loops to improve customer and employee experiences.
• Drive results and growth through accountability and innovation.
• Support a culture of inclusion in all interactions and leadership practices.
• Do what’s right for each other, our customers, investors, and communities.

Disclaimer:
This description outlines the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, responsibilities, and qualifications.

Here's a look at just some of the perks and benefits we make available to our US-based employees:

• Medical & Dental

• 401(k) Savings Plan

• Generous paid time off

• Life Milestones - from adoption assistance, childcare resources, pet insurance, and more, Comcast supports you at all life stages.

• Courtesy Services - We offer all of our full-time employees in serviceable areas free digital TV and internet.

• Learn more at

• We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Compensation