Process Mapping Specialist

Company Summary

Echo Star is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Our Retail Wireless team, serving our Boost Mobile and Gen Mobile brands, is redefining consumer expectations through new platforms, new business models and new ways of thinking. Equipped with a passion for change and the power to drive it, we continue to push boundaries and be a disruptive force in the market.

The Process Mapping Specialist will help with our efforts in process mapping and documentation–including a comprehensive system of record for how our operations function. This role will focus on defining and documenting the intricate connections between customer experiences and the underlying internal systems, processes, and technical events. This role will also tackle complex mapping challenges, establish methodologies and contribute to strategic process improvement initiatives with an eye toward future scalability and change management.

• Develop and maintain detailed journey and process maps that clearly illustrate customer interactions, UI touchpoints, and the underlying internal system processes and events
• Conduct thorough analysis of system architecture, data points, and dependencies to accurately represent them within journey and process maps
• Translate technical information from system owners and documentation into understandable components for journey and process maps
• Define, establish, and refine methodologies, standards, and best practices for integrating technical system processes into visual journey and process maps
• Ensure the overall quality, accuracy, and consistency of all process maps and related documentation produced by the team
• Evaluate, manage, and optimize the tools used for journey and process mapping
• Maintain a comprehensive system of record of how everything works with a focus on vulnerabilities, inefficiencies, and contingency and change planning
• Connect planned process improvements to broader systems, understanding interdependencies and how changes in one area impact others
• Champion a culture of continuous improvement, actively seeking out opportunities for innovation and efficiency gains across the organization
• Collaborate effectively with Product, IT, Operations, CXO, and other stakeholders to gain a comprehensive understanding of internal systems and processes
• Present complex findings, methodologies, and completed maps clearly and concisely to stakeholders across the organization, fostering understanding and alignment

• Bachelor’s degree in Business, Technology, Communications, a related field, or equivalent practical experience
• Significant experience leading complex process or journey mapping initiatives, with a focus on the technical systems involved
• Experience in defining methodologies or establishing standards for analytical or documentation processes

• Strong analytical and problem-solving abilities, with a proven capacity to break down complex systems and data flows
• Proficiency in process mapping, journey mapping, or diagramming tools (e.g., Lucidchart, Visio, Miro, specialized mapping software)
• Excellent communication, presentation, and interpersonal skills, including the ability to explain technical concepts to both technical and non-technical audiences at all levels
• Strong organizational skills and attention to detail
• Knowledge of Six Sigma or Lean methodologies is a plus, demonstrating an understanding of structured process improvement principles and critical thinking

Visa sponsorship not available for this role

Compensation: $63,150.00/Year - $90,000.00/Year

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

We pride ourselves on developing and promoting talent as an Equal…