Senior Digital Product Manager

Company Summary

Echo Star is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Our Retail Wireless team, serving our Boost Mobile and Gen Mobile brands, is redefining consumer expectations through new platforms, new business models and new ways of thinking. Equipped with a passion for change and the power to drive it, we continue to push boundaries and be a disruptive force in the market.

Reporting to a Group Digital Product Manager, you will be a member of a dedicated team responsible for digital products for new and existing customers—on  and the Boost Mobile mobile app. As a Senior Digital Product Manager, you will own roadmap items, collaborating with key stakeholders and cross-functional teams to align on how to solve business problems and drive deliverables from discovery to deployment in a fast-paced environment.

You will juggle multiple initiatives and deliverables at once, often amid shifting priorities and limited direction, and are expected to proactively turn ambiguity into clear plans and decisive action.

• Drive end-to-end feature delivery, including thorough discovery, business requirements, and product design, ensuring work is fully documented, reviewed with relevant partners and approved by stakeholders.
• Negotiate tactical trade-offs (scope vs. timeline) to advocate for iterative development and accelerate time to market for critical deliverables.
• Own the strategic roadmap and business cases for specific product scopes, including sizing opportunities and defining KPIs and OKRs.
• Lead complex, end-to-end research projects to synthesize data and insights that influence near- and long-term product direction.
• Collaborate with designers, UX researchers, and analytics partners to ideate, test, and iterate on customer-centric digital experiences.
• Partner with engineering (IT) to assess technical feasibility, manage technical risks, stay aware of architecture decisions, and provide feedback and clarification about requirements.
• Mentor junior team members, constructively address conflict between product and business, and advocate for process improvements.
• Lead the delivery of digital product solutions that align with roadmap priorities, are consistent with product and business strategy, provide customer value with an optimal user experience, and have measurable results.
• Develop and execute initiatives that drive tangible business outcomes, following established Objectives and Key Results (OKRs).
• Drive continuous improvement through monitoring analytics, user feedback, and key performance indicators (KPIs).
• Maintain regular contact with key stakeholders, including senior leadership, to stay aware of their strategies, challenges, and plans; share related product roadmap items and status; and discuss problems and opportunities.
• Provide hands-on coaching to junior product managers, offering guidance on discovery practices, requirements quality, stakeholder communication, and prioritization.

Business stakeholders in Retail Wireless (Digital Sales, Customer Ops, Billing & Credit), Experience Design, UX Research, E-commerce Operations, Engineering, Digital Marketing, Mar Tech and the Project Management Office (PMO).

• Bachelor’s degree in business, technology, or a related field.
• Over 5 years of experience as a senior digital product manager for web and mobile applications.

• Experience with e-commerce and account management for a subscription-based service/product.
• Strong understanding of the SDLC for web and mobile apps, as well as design thinking principles.
• Experience in product strategy, roadmap planning, and product lifecycle management.
• Experience working cross-functionally with engineering, design, marketing, and sales teams.
• Comprehensive knowledge of web and mobile app architecture and experience building products as home-grown solutions or on a platform.
• Stro…