Business Operations Analyst III - Retail Training Optimization

Company Summary

Echo Star is reimagining the future of connectivity. Our business reach spans satellite television service, live‑streaming and on‑demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Our Retail Wireless team, serving our Boost Mobile and Gen Mobile brands, is redefining consumer expectations through new platforms, new business models and new ways of thinking. Equipped with a passion for change and the power to drive it, we continue to push boundaries and be a disruptive force in the market.

• Analyze Training Program Effectiveness: Evaluate the performance and impact of retail training programs using data‑driven insights, feedback, and KPIs to identify opportunities for improvement and optimization.
• Generate Actionable Insights: Translate qualitative and quantitative data from training assessments, field feedback, and performance metrics into clear, actionable recommendations for program enhancements.
• Maintain Training Dashboards & Validate Data Accuracy: Manage and update training dashboards to ensure consistent visibility into program performance, while validating data inputs to maintain accuracy, integrity, and reliability for reporting and decision‑making.
• Support Ad Hoc Reporting Needs: Respond to varying reporting and data requests from stakeholders, delivering timely and accurate insights that support evolving business priorities and strategic initiatives.

liBachelor’s degree in Data Analytics, Business Intelligence, Information Systems, or a related field; or 4+ years of relevant experience in training analytics, business intelligence, or a similar data‑driven role.
• Proficiency in Google Sheets, including advanced formulas and dashboard creation.
• Hands‑on experience with Google Apps Script for automation, reporting, and workflow optimization.
• Solid working knowledge of SQL, with specific experience in Microsoft SQL Server environments.
• Familiarity with data visualization tools such as Looker Studio, Power BI, or Tableau.

• Strong problem‑solving skills with the ability to assess complex business challenges and develop actionable, data‑driven solutions.
• Excellent organizational and project management abilities to manage multiple priorities while ensuring alignment with business goals.
• Effective communicator with the ability to translate data into compelling insights and narratives for both technical and non‑technical audiences.

Visa sponsorship not available for this role.

Compensation: $63,150.00/Year - $90,000.00/Year.

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Candidates need to successfully complete a pre‑employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Echo Star will accommodate the sincerely held religious beliefs of employees if such accommodations are not…