Management, Operations Management

Littleton, United States

Location: New England

Position Type: Full-Time

Our client is seeking an experienced General Manager to leadour regional fire and life safety business across fire sprinkler, fire alarm,electronic security, intercommunication, service, installation, and enterprise sales.

This is not a traditional branch management position.

We are looking for a hands-on fire and life safety leaderwho has spent significant time in the field and understands the work beyond theP&L. The ideal candidate has direct experience with fire sprinkler and firealarm systems, including the realities of installation, service, inspections,testing, troubleshooting, project execution, technicians, customers, AHJs,contractors, and field operations.

You should be equally comfortable walking a job site,talking with a technician, meeting with a general contractor, reviewing operational performance, and sitting with the leadership team to discussP&L, growth, and strategy.

As General Manager, you will have overall responsibility forthe performance and growth of the business, including:

• Own regional P&L performance, including revenue, gross margin, overhead,and EBITDA.
• Establish annual operating plans, budgets, revenue targets, and performance expectations.
• Identify opportunities to expand service capabilities, customer segments,geographies, and revenue streams.
• MonitorKPIs and provide executive leadership with clear visibility into business performance.
• Balance growth with operational capacity, profitability, customer retention, and service quality.
• Leadand support enterprise sales opportunities with major accounts, general contractors, property management companies, and building owners.
• Buildand maintain executive-level relationships with key customers and strategic partners.
• Develop existing accounts through service expansion, repairs, inspections,testing, installation, and additional fire/life-safety capabilities.
• Ensure sales commitments align with field capacity and operational execution.
• Partner with operations to ensure successful transitions from construction and installation into recurring service.

• Provide strategic leadership to service, testing, inspection, installation,suppression, security, and technical operations.
• Establish high standards for field execution, safety, quality, compliance, customer service, and accountability.
• Remove operational barriers that impact technicians and field teams.
• Understand field challenges firsthand and make informed decisions based on actualjob-site conditions.
• Support hiring, organizational structure, resource planning, and leadership development.
• Ensure field teams have the people, training, equipment, materials, and processes necessary to perform successfully.

This is a critical requirement of the position.

The successful candidate will have direct, hands-on industry experience and a strong understanding of the work performed by fire and life safety professionals.

Experience should include meaningful exposure to:

• Inspection,testing, service, and maintenance
• Installation and construction
• Troubleshooting and system deficiencies
• Project execution and closeout
• Technicians,installers, inspectors, and field crews
• AHJs,general contractors, property owners, and consultants
• NFPArequirements and applicable state/local codes
• Fire/life-safety project and service environments

• Builda culture centered on accountability, safety, customer service, and operational excellence.
• Develop managers, supervisors, and high-potential technicians into future leaders.
• Establish clear expectations and measurable performance standards.
• Build strong communication between sales, service, installation, project management, and administration.
• Support recruiting and retention of skilled fire/life-safety professionals.
• Represent Norel professionally with customers, employees, industry partners, and thelocal community.
• Collaborate with leadership across the broader organization to share resources, best practices, talent, vendor relationships, and market opportunities.
• Identify opportunities to leverage capabilities across business lines and geographic markets.
• Contribute to the organization's broader growth strategy beyond the individual regional P&L.

Bachelor's degree preferred; 10+ years of directly relevant fire/life-safety industry leadership experience may be considered in lieu of a…