Host, Restaurant​/Food Service, Server​/Wait Staff

Host

Reports to:

GM

Greets and seats customers in a fashion that contributes to the smooth, efficient operation of the restaurant and keeps the area around the front entrance and hostess station clean and orderly by performing the following duties.

• Prepares and maintains a seating chart for each shift and is familiar with the rotation order.
• Wipes down menus and keeps them free of food particles.
• Greets and seats customers courteously and promptly as they enter the restaurant, communicates delays in seating, and starts a waiting list.
• Checks books for reservations.
• Accommodates special needs of customers and communicates any needs to appropriate staff.
• Assists dining room staff during rush periods by cleaning tables whenever possible.
• Observes guests’ needs throughout the dining experience to ensure they receive high‑quality service.
• Answers telephone professionally, takes reservations, and answers customer inquiries.
• Writes messages down for employees and delivers those messages when the opportunity presents itself.
• Communicates customer and/or employee difficulties to management.
• Applies knowledge of full menu and other restaurant information such as restaurant hours and types of payment.
• Enters computer and prints receipt and prepares to‑go items necessary to fill orders along with condiments, other food items, and utensils.
• Completes opening and closing duties in accordance with approved procedures.
• Communicates any health and/or safety concerns/violations immediately to management.

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one‑on‑one and small group situations to customers, clients, and other employees.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• The noise level in the work environment is usually loud.

• The employee must occasionally lift and/or move up to 25 pounds.
• The employee is regularly required to stand; walk; use hands; reach with hands and arms and talk or hear.
• The employee is occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl.

Entry level

Full‑time

Design, Art/Creative, and Information Technology

Restaurants